The Principles of Emotional Intelligence
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Learn the principles of emotional intelligence about how your emotions influence the way you understand yourself, how you build relationships, how you manage stress and how you make decisions.
Emotional intelligence is a set of emotional and social skills that collectively establish how well you:
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perceive and express yourself
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develop and maintain social relationships
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cope with day to day and major challenges
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use emotional information in effective and meaningful ways
Put simply, emotional intelligence is how you combine your thinking with your feelings in order to develop authentic relationships and make good, effective decisions.
Many organisations make the mistake by focusing on developing technical (hard) skills, but overlook the importance of soft skills – also known as power skills. Emotional intelligence has been consistently shown to be the strongest predictor of job performance. Good levels of emotional intelligence in the workplace creates more rewarding, collaborative, and satisfying relationships leading to reduced stress and anxiety and greater productivity.
The Principles of Emotional Intelligence course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.
The Principles of Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about applying this and developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.
Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.
The Principles of Emotional Intelligence course delves into emotional intelligence in detail to cover
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The Fundamental Principles of Emotional Intelligence
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The Principles of Self-Perception
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The Principles of Self-Expression
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The Principles of Interpersonal Skills
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The Principles of Decision Making
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The Principles of Stress Management
Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.
The course, also, dispels many commonly held beliefs and myths around emotional intelligence. These include:
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The myths around positive and negative emotions
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The differences between EI and EQ
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The myths around left brain / right brain thinking
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Resilience is all about bouncing back
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Why the phrase “work / life balance” is so inappropriate to use
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How being selfish, prejudiced and narrow-minded can help you develop your emotional intelligence
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and many more.
Understanding the problems that these beliefs and myths can cause will help you to build and develop your emotional intelligence by considering new ways and new perspectives of experiencing the world around you. This, of course, is also a key part of the course.
Your emotional intelligence skills and techniques can be applied in business, outside of work in sports and education, or just your own personal development.
The Principles of Emotional Intelligence course will give you deep insights but developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!
The Principles of Emotional Intelligence course is for anyone competent in the skills and techniques of emotional intelligence. It is for anyone interested in developing a deeper understanding and awareness of the application of emotional intelligence at work, in social settings and at home.
We all have emotions! You will need an open mind and a willingness to learn about how to positively embrace working with your intelligence and your emotions. You should be committed to developing your ability to manage the emotional dimensions of life.
By completing this course, you will be able to
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determine how you can work with emotional intelligence to improve results and quality
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recognise ways that you can perform within the emotional climate of your work environment
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consider why you react to situations with a particular focus on how your feelings and emotions impact upon your performance
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develop ways that you can build your interpersonal skills and enhance your relationships
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identify ways to work with emotions to solve problems increasing your effectiveness in stressful situations and develop resilience
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evaluate your emotional intelligence skills and apply them to your career progression and the career progression of others
PLEASE NOTE – This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Emotional intelligence cannot be developed by learning some techniques through watching a few video lectures. The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I’m afraid that you won’t get the best from the course unless you are prepared to do this.
The course has been a Udemy highly rated course. Some of these learners have been known to leave low ratings without comments – not the behaviour expected of someone engaged in exploring emotional intelligence. Watch the preview lecture on The Challenges of Self-Awareness and emotional Intelligence. This may give an explanation for this behaviour.
This course is being continually refined and updated to ensure it remains current and relevant.
The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are High Definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update – October 2023
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1Introduction to The Principles of Emotional IntelligenceVideo lesson
This video introduces the course "The Principles of Emotional Intelligence" giving some insights into what this course on emotional intelligence is all about.
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2Being Emotionally Intelligent about this Course on UdemyVideo lesson
This video gives details about this course on the Udemy platform and ways to get the most from it by using your emotional intelligence.
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3The Principles of Emotional IntelligenceVideo lesson
This lecture explains about principles and how they apply to emotional intelligence.
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4Activity Booklet: Reflecting about this CourseText lesson
Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.
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5The Fundamental Principles of Emotional Intelligence - Learning OutcomesVideo lesson
This lecture investigates the learning outcomes of this module covering the fundamental principles of emotional intelligence.
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6Defining Emotional IntelligenceVideo lesson
This lesson gives an overview of emotional intelligence and a simple, straightforward definition of the term "emotional Intelligence".
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7The Difference Between EI and EQVideo lesson
You maybe confused about the terms EI and EQ and how the two seem to be readily interchanged. This lesson helps to give a distinction between the two.
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8Artificial Intelligence, ChatGPT, and Emotional IntelligenceVideo lesson
This lecture explores some of the limitations of artificial intelligence systems where emotional intelligence is concerned so that these technologies can be used effectively and responsibly.
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9Attitude and Emotional IntelligenceVideo lesson
Attitude cannot be easily measured so, strictly speaking, it is not a part of EQ - Emotional Quotient. However, attitude can be considered within emotional intelligence as it is linked to how emotional intelligence is applied.
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10The Difference Between Emotions and FeelingsVideo lesson
You maybe confused about the terms emotions and feelings and how the two seem to be readily interchanged. This lesson helps to give a distinction between the two.
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11Emotional Intelligence and Emotions at WorkVideo lesson
Emotions are experienced and expressed readily in the workplace. You may not be aware of this. This lecture looks at how emotions can be used intelligently at work.
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12How the Emotional Climate Influences Teams and TeamworkingVideo lesson
This lecture will help you to understand how the emotional climate at work impacts upon teams and teamworking so that you are able to determine the best ways to work with it.
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13Working with the Emotional ClimateVideo lesson
This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.
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14The Advantages and Disadvantages of Emotional IntelligenceVideo lesson
A review of some of the advantages and some of the disadvantages when working with emotional intelligence.
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15One Minute Observation TestVideo lesson
This lecture is a one minute observation test to look at your emotional response.
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16The Basic Anatomy of the BrainVideo lesson
This lecture investigates the structure of the brain with a very simple, but practical overview. It looks at where emotions are generated.
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17The Three Human BrainsVideo lesson
Did you know you have three brains? Your head brain, your heart brain, and your gut brain cooperate together with an ever-changing network of neurons. They have obvious different physical functions and they also perform different mental and emotional roles.
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18Emotions and Higher Order StateVideo lesson
This lecture looks at some new research into emotions that changes the way that we think the brain works with emotions.
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19The Basic Human EmotionsVideo lesson
There are seven basic human emotions as defined by Paul Ekman, an American psychologist and anthropologist. This lecture looks at the seven emotions in more detail.
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20More about Basic EmotionsVideo lesson
Our understanding of emotion is increasing all the time. Researchers are debating the extent of basic emotions and how they are expressed.
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21The Wheel of Emotions - 8 Primary Bipolar Emotions Presented in a WheelVideo lesson
Robert Plutchik's Wheel of Emotions helps us to understand how the basic emotions blend and work together to form more complex emotions.
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22Identifying Emotion and Working to Understand EmotionVideo lesson
This lecture covers why it is important and necessary to identify how you respond to your emotions and how you can use them better.
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23Daniel Goleman's Emotional Intelligence FrameworkVideo lesson
Daniel Goleman is an American psychologist who wrote his bestselling books on emotional intelligence in the mid 90s. He developed a framework which is presented in this lecture.
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24Emotional Intelligence as a Series of AbilitiesVideo lesson
This lecture presents the ability model of emotional intelligence developed by psychologists, John D. Mayer and Peter Salovey.
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25More about Emotional Intelligence as a Series of AbilitiesVideo lesson
This lecture gives some examples of why emotional intelligence abilities are not necessarily relevant in every job role.
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26The Six Seconds Model of Emotional IntelligenceVideo lesson
This model of emotional intelligence is the one used and favoured by the Six Seconds network. It is very simple to understand by anyone of any age.
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27Measuring and Assessing Emotional IntelligenceVideo lesson
Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.
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28Learning about Emotional Intelligence and the Practical ActivitiesVideo lesson
This lecture explains how the rest of the course is set out so that you can gain the maximum benefits from it and so develop your emotional intelligence.
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29Activity Booklet: Assessing your Emotional IntelligenceText lesson
This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think.
You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well. Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.
Ideally, complete this activity with someone you trust at work.
If you are going to get the best out of this course, it is important that you complete this practical activity!
(I know that it is very easy to ignore this but you will not develop your emotional intelligence from just watching the video lectures!)
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30The Further Principles of Emotional IntelligenceVideo lesson
This lecture explains the remaining principles that are covered within the course.
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32The Principles of Self-PerceptionVideo lesson
This video introduces the first principle of emotional intelligence - self-perception. Learn how you can react to situations more appropriately and effectively by understanding how self-perception works.
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33Exploring Self-AwarenessVideo lesson
This video defines self-awareness. It describes the benefits and advantages of self-awareness and ways that your can develop your self-awareness.
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34The Challenges of Self-Awareness and Emotional IntelligenceVideo lesson
Becoming more aware of themself and getting insights into their emotional intelligence can be very challenging for some people. Often they react by getting defensive, apportioning blame and criticising others. This video explores some of the challenges when working with others resistant to developing their self-awareness and their emotional intelligence.
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35The Benefits of Self-AwarenessVideo lesson
This lecture is a more in-depth look at self-awareness and the benefits that come from being more self-aware.
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36Ten Tips for Improving your Self-AwarenessText lesson
This booklet provides you with ten top tips for improving your self-awareness.
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37Activity Booklet: Assessing your Self-PerceptionText lesson
How perceptive are you about yourself?
Assess your self perception and how others view your capability through this practical activity.
If you are going to get the best out of this course, it is important that you complete this practical activity!
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38Self-Regard - Learning OutcomesVideo lesson
Your self-confidence is affected by how you think and feel about yourself - your self-regard. This lecture sets out the learning outcomes for this part of the course.
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39Some Examples of Self-Regard in ActionVideo lesson
Here are some examples that illustrate some of the behavioural characteristics of Self-Regard in practice.
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40Good Levels of Self-Regard and Self-ConfidenceVideo lesson
What does a good level of self-confidence mean? This lecture gives some insights into good levels of self-regard.
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41Self-Limiting BeliefsVideo lesson
Your beliefs about yourself can limit what you do and the results you get. This lecture investigates self limiting beliefs.
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42Self-Disclosure and the Johari WindowVideo lesson
Exploring what is known to you and others and what is not to you and others will give you insights into your relationship with yourself and with other people.
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43Investigating ValuesVideo lesson
What are values and how are they involved in how you express yourself? This lecture gives an overview of your values underpinning your Self-Regard.
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44Self-Regard - Learning ReviewVideo lesson
The review of this series of lectures on Self-Regard.
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45Activity Booklet: Working with your ValuesText lesson
This practical activity is very important in boosting your self confidence. It enables you to assess your values and guides you around how these can lead to your strengths and your weaknesses.
The practical activity will help you to confidently determine and present your strengths and weaknesses. This will be useful to you if you are seeking a promotion at work and if you are going for a job interview.
It is important that you complete practical activity, if you are going to get a better understanding of what your strengths and weaknesses are. This is a standard question that is asked at every interview - either directly or indirectly.
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46Emotional Self-Awareness - Learning OutcomesVideo lesson
This video introduces the learning outcomes for this part of the course on how you become more aware of your emotions and how to manage them more effectively through self-awareness.
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47Some Examples of Emotional Self-AwarenessVideo lesson
Here are some examples that illustrate some of the behavioural characteristics of Emotional Self-Awareness (or lack of) in practice.
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48The Development and Function of EmotionsVideo lesson
This lecture explains the biological purpose for emotions, how they develop and the reason why we experience them.
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49How The View on Emotions Has ChangedVideo lesson
This lecture explains how emotions are viewed and how this has changed over time.
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50Ways of Noticing FeelingsVideo lesson
This lecture looks how you can start noticing your emotions so that you are in a position to begin managing them more effectively.
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51Managing EmotionsVideo lesson
How you manage and handle your emotions depends upon a number of factors. People fall into three distinctive styles for attending to and dealing with their emotions. This lecture covers handling emotions by looking at the three distinctive styles.
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52Mastering EmotionsVideo lesson
This lecture explores how you can manage your emotions.
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53Emotional Self-Awareness - Learning ReviewVideo lesson
A quick overview of this part of the course that covers emotional self-awareness.
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54Activity Booklet: Emotions and their ManagementText lesson
The practical exercise that accompanies part of the course is looking at your emotional self-awareness. It gives you the chance to determine what triggers certain emotions in you, how and where you feel these emotions and some alternative ways of managing them.
If you are going to get a better understanding of the impact that various emotions have upon you, it is important that you complete this practical activity!
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55Self-Actualization - Learning OutcomesVideo lesson
This lecture covers the learning outcomes for this part of the course on Self-Actualization.
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56Examples of Self-Actualization in ActionVideo lesson
Here are some examples that illustrate some of the behavioural characteristics of Self-Actualization in practice.
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57Exploring your Core PurposeVideo lesson
What is your core purpose or your vocation in life? This lecture gets you to think about this big question.
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58Creating the Life of your Dreams in 7 StepsVideo lesson
This video takes you through the 7 steps that will enable you to create the life of your life focused around your core purpose or vocation.
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59Goals and Goal SettingVideo lesson
This lecture covers setting goals and the importance of written goals.
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60Understanding Goal Setting and PlanningVideo lesson
There are problems with goal setting when goals are either unrealistic or are confused with plans. This lecture explores goal setting and planning.
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61BeliefsVideo lesson
This lecture explains how your beliefs help or restrict you.
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62VisualizationsVideo lesson
Visualisation is a very powerful technique used to create a future for yourself based upon what you want.
This video looks at how to work with visualisations to improve performance and confidence and includes a variety of examples.
There is a set of Lightbulb Moments Cards on Visualisation available to download. These will help you as resource cards to remind you to practice your visualisation.
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63Rewiring your BrainVideo lesson
You can rewire your brain. It takes effort but rewiring your brain will ensure that you take advantage of opportunities in life.
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64AffirmationsVideo lesson
This lecture covers how affirmations can change your beliefs.
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65Self-Actualization - Learning ReviewVideo lesson
An overview and a review of this part of the course with details of the exercise to help you with your Self-Actualization.
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66Activity Booklet: Defining your Life GoalsText lesson
This practical activity helps you to define your core purpose or vocation in life. It encourages you to think about precisely what your ideal world or lifestyle will be three years from today. From this, you will be able to determine what goals you should put in place in a timely manner to achieve those outcomes that you are looking for.
If you are going to get a full understanding of the core purpose of your life, it is important that you complete this practical activity!
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68The Principles of Self-ExpressionVideo lesson
This video introduces the second principle of emotional intelligence - self-expression. Learn how you can react to situations more appropriately and effectively through appropriate expression of your emotions.
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69Self-Expression and Self-EsteemVideo lesson
Your self-expression is linked to your self-esteem and both are functions of the way that you use and work with your emotional intelligence.
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70Activity Booklet: Assessing your Self-ExpressionText lesson
How good are you at expressing yourself using your emotions?
This is a practical activity that will help you to think about how you are managing your emotions, your assertiveness and your emotional independence and what other people think.
It gives you a chance to get some insights and some feedback that will help you to build and develop your emotional management.
If you are going to get the best out of this course, it is important that you complete this practical activity!
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71Emotional Expression - Learning OutcomesVideo lesson
This video is an overview of this part of the course on expressing emotions and what we will cover in this section considering the learning outcomes.
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72Insights into EmotionsVideo lesson
This lecture gives an insight into emotions and what they mean, including some quotes from famous people about emotions.
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73Emotional Moods, Traits and StylesVideo lesson
This lecture explores the difference between and emotional moods, emotional traits and emotional styles.
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74Exploring the Ideas of the Chimp ParadoxVideo lesson
The Chimp Paradox, serves as a mental model. The basic premise being that for survival we need to harness our impulsive and reactive emotions (our chimp). If our chimp is not managed properly it can have a catastrophic impact.
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75Understanding and Using EmotionsVideo lesson
An exploration of some of the ways that you can understand emotions and use this understanding more effectively.
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76The Myth about Positive and Negative EmotionsVideo lesson
People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labelling emotions as positive or negative can be unhelpful.
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77Influences on Emotional ExpressionVideo lesson
This lecture covers some of the factors that are going to influence how emotions are expressed and the way that emotions are expressed.
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78Detachment - Emotional Detachment in Stressful CircumstancesVideo lesson
Detachment is a technique that you can use to detach yourself from the emotions that you experience in a situation.
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79Expressing Emotions IntelligentlyVideo lesson
A consideration of some of ways that you can express your emotions more effectively.
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80Tips for Managing Emotional Hot Buttons and TriggersVideo lesson
This video gives you some information and tips around how you can work with and manage your emotional triggers and hot buttons more effectively.
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81Communicating Feelings and the Expression of EmotionsVideo lesson
There are many factors that influence the expression of emotion and how you can determine the emotional state of someone else. This lecture covers a number of these influences.
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82Emotional Expression - Learning ReviewVideo lesson
An overview and review of this section on emotional expression.
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83Activity Booklet: Learning from Emotions at WorkText lesson
This is a practical activity that helps you to focus on a range of emotions and to determine what you have learnt about each emotion.
If you are going to learn more about emotions, it is important that you complete this practical activity!

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