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The Human Resources (HR) Mastery Bundle: 10 Courses In 1

Human Resources (HR) Excellence: Master Global HR Practices, Onboarding, Talent Management, Employee Retention & More!
Instructor:
Expert Academy
799 students enrolled
English [Auto]
Master global HR practices, understand pandemic impacts, and learn strategic workforce planning & effective recruitment
Enhance job description writing, engage key parties, navigate legalities, and ensure appeal and effectiveness for successful hiring.
Refine remote onboarding, foster new hire growth, build relationships, and guide hires to success with effective strategies and feedback.
Master talent management by attracting, developing, and retaining top talent using strategic insights and the latest technological solutions.
Grasp diversity and inclusion strategies, tackle barriers, stay updated on trends, and measure efforts to foster an inclusive, profitable workplace.
Identify and minimize unconscious bias, make objective decisions, foster workplace inclusivity, and assess diversity growth in your organization.
Cultivate an understanding of cultural differences, communicate across cultures, build rapport, and negotiate effectively in a global setting.
Understand neurodiversity, including ADHD and ASD, and learn supporting strategies for neurodivergent employees in the workplace.
Learn employee retention strategies, foster a supportive workplace, understand HR roles, and enhance employee satisfaction and performance.
Implement AI in HR to streamline recruitment processes, reduce biases, and strengthen your company's culture for enhanced organizational efficiency.

Welcome to our extensive Human Resources Bundle, a collection of 10 meticulously crafted courses designed to transform HR professionals into versatile and strategic experts in the modern business world. Each course in this bundle targets a specific area of HR, ensuring a well-rounded skill set upon completion.

  1. Global HR Practices & Pandemic Response: Dive into global HR strategies, understand the nuances of workforce planning during and post-pandemic, and master the art of effective recruitment in a changing world.

  2. Advanced Job Description Writing: Learn to craft compelling job descriptions, engage key stakeholders effectively, navigate legalities, and ensure your hiring processes are both appealing and successful.

  3. Effective Remote Onboarding: Refine your approach to remote onboarding, enhancing new hire growth, building strong relationships, and guiding new employees to success with innovative strategies.

  4. Talent Management Excellence: Master the art of talent management by learning how to attract, develop, and retain top talent using strategic insights and leveraging the latest technological solutions.

  5. Diversity & Inclusion in the Workplace: Gain a deep understanding of diversity and inclusion strategies, confront barriers, stay abreast of current trends, and learn how to measure the effectiveness of your initiatives.

  6. Unconscious Bias & Workplace Inclusivity: Address unconscious bias head-on, make objective decisions, foster an inclusive work environment, and assess your organization’s progress in diversity.

  7. Cross-Cultural Communication & Negotiation: Cultivate a nuanced understanding of cultural differences, enhance communication across cultures, build rapport, and negotiate effectively in international settings.

  8. Supporting Neurodiversity in the Workplace: Develop a comprehensive understanding of neurodiversity, including ADHD and ASD, and learn strategies to support neurodivergent employees effectively.

  9. Employee Retention & Workplace Culture: Learn employee retention strategies, create a supportive and engaging workplace, understand the evolving roles of HR, and boost employee satisfaction and performance.

  10. AI Integration in HR: Explore how to implement AI in HR practices to streamline recruitment processes, minimize biases, and strengthen your company’s culture for improved organizational efficiency.

Each course is designed to provide practical knowledge and actionable strategies, backed by the latest research and case studies. By enrolling in this bundle, HR professionals will be well-equipped to navigate the complex landscape of modern human resources, driving business success and fostering a positive, dynamic work environment.

Embark on this journey to revolutionize your HR skillset and make a lasting impact in your organization. Enroll now and take a significant step towards HR excellence.

COURSE 1 | HUMAN RESOURCES FUNDAMENTALS & BEST PRACTICES

1
Introduction To HR Fundamentals

In this lecture, we'll establish the general premise for the course and discuss what some of the main aspects of HR are as a field.

Download and complete the Introduction to HR Fundamentals Worksheet.

2
What Does HR Really Mean?

Here, we'll discuss what human resources actually entail. We'll look at what HR professionals do for a living, how company size influences HR, and best HR practises.

Download and complete the What Does HR Really Mean? Worksheet.

3
HR Through The Years

The working environment has radically transformed during the past ten years. Those modifications were brought about by a number of factors, such as technology and assessment methods. You'll discover how HR has changed throughout time in this lecture.

Download and complete the HR Through The Years Worksheet.

4
Where HR Is At Right Now & Where It’s Headed

We'll talk about where HR is now and where it's going, as well as concentrating on how the epidemic and AI have influenced HR.

Download and complete the Where HR Is At Right Now And Where It’s Headed Worksheet.

5
The Impacts Of Great HR

You'll discover the influence that excellent HR has in lecture five, looking at several businesses with excellent HR procedures for reference. We'll also take a look at the top HR regulatory body's Code of Ethics.

Download and complete the Impacts Of Great HR Worksheet.

6
Workforce Planning & Recruitment

Learn about workforce planning and recruitment, through four vital lessons that need to be addressed in this lecture.

Download and complete the Workforce Planning And Recruitment Worksheet.

7
Conclusion

In the concluding lecture, we will reflect on the knowledge and skills you have acquired during the course and how you can utilise them in real-life scenarios.

COURSE 2 | JOB DESCRIPTIONS

1
Introduction To Job Descriptions

In this course we're going to equip anyone who works with an organisation's job descriptions to feel more comfortable and confident in writing them. You'll learn some foundational skills, as well as some more advanced techniques, for writing and revising your job descriptions so you can attract the talent you ultimately want.

2
What Is A Job Description?

In this lecture, we'll define what a job description is, how it's used throughout the lifespan of the position, and who in the organisation uses it.

You'll be introduced to a supplemental resource you can purchase for further guidance, “The Job Description Handbook, Third Edition” by Margie Mader-Clark. This handbook is considered the 'industry authority' on writing effective job descriptions.

THE FUNDAMENTALS: COMPONENTS & THEIR FUNCTIONS

1
The Function Of A Job Description

This lecture continues on the importance of job descriptions in an organisation and how department and hiring managers can begin the gap analysis process. You will learn the job description's many purposes and how it differs from a job post - though the two can utilise shared content. Finally, we'll discuss how job descriptions might differ across industries.


Exercise

Download the worksheet and fill it out to start brainstorming about roles and skillsets your team currently has and those it is lacking.

2
The Components Of The Description

This lecture will give you an outline of each component of the job description and its purpose. We're going to discuss what kind of content is required for each section in the job description and you'll be given a couple of specific examples for each.


Exercise

Download the worksheet and fill it out with a job description for your position. Review the lecture if needed to refresh your memory on each section.

THE PROCESS: WHAT & WHO TO INCLUDE

1
Key Focus Areas

This lecture explains the elements that make for a high-quality job description, including clear and concise language, realistic expectations, engaging descriptions, and more. We'll also discuss those key things that Millennials and Gen Z are looking for in job descriptions, including PTO, compensation, benefits, remote flexibility, and work-life balance.

2
Pitfalls To Avoid

In this lecture you'll be given an overview of some of the pitfalls to avoid in writing the job description, including biased language, jargon, exaggeration, negativity, and more. You'll also learn how to ensure the job description is understandable with internal 'litmus tests'.

3
Who To Include In The Process

In this lecture, you'll learn whom to loop into the drafting process, the benefits of multiple people contributing to the job description, and the importance of a regular iteration process. It is also encouraged to have current staff review the job description for accuracy, cohesiveness, and overall appeal.

THE RECRUITING: WHERE & HOW TO POST

1
How To Post A Job Description

In this lecture, we'll review the most commonly used job post platforms in both the UK and the US. You'll learn the pros and cons of including compensation details on public job ads, as well as how to utilise video and other interactive media to make a job post more effective and engaging.

THE END GOAL: HIGH-QUALITY HIRES & REVIEW FRAMEWORK

1
High-Quality Job Descriptions = High-Quality Hires

This lecture will provide you with examples of how an excellent job description sets a performance standard that new employees can work to meet. We'll talk about using the job description to aid the onboarding process, and we'll tell you how to turn a job description into a performance appraisal that makes employee reviews easier and more straightforward.

CONCLUSION

1
Conclusion

In this conclusion, you'll review what you've learned in the course and recap the knowledge you should be walking away with. We'll give you some final encouragements for writing and revising job descriptions as we say our farewells.

Download the worksheet and fill it out.

COURSE 3 | REMOTE ONBOARDING FOR NEW HIRES

1
Introduction To Remote Onboarding

Remote Onboarding is essential for attracting and retaining top talent to your company. Find out how this course can help you to kickstart your remote onboarding activities - wherever you are in the process.

2
The Scope Of Onboarding In A Remote Workplace

In this lecture, we look at the goals of remote onboarding, how it is defined, and what activities are included in this process.

3
Why Onboarding Is An Essential Practice In A Remote Workplace

Transitioning to a remote workplace requires more than simply replicating your company's existing workplace for the digital space. How can remote onboarding help?

4
Popular Questions About Remote Onboarding

A cheat sheet to help you answer questions from your colleagues about what remote onboarding is and is not.

5
Activity 1

We end with reflective questions to help you immediately start scoping what your company's remote workplace could look like, by seamlessly applying the new learning you gain from this course.

Download the Course Workbook.

THE ESSENTIAL ELEMENTS OF GOOD REMOTE ONBOARDING

1
What New Employees Need When They Join A Remote Workplace

What is it like to join a remote workplace - from your employee's point of view? What are their goals and fears?

This perspective is essential for creating a remote onboarding program that fits the purpose and culture of your company, and effectively fulfils the needs of all new employees.

2
How Remote Working Impacts Onboarding

Remote onboarding adds world of benefits with a side of complexity. How does that impact your efforts?

3
Best Practices For Successful Remote Onboarding

We look into best practices that successful remote companies have used in their own remote onboarding programs, giving you the opportunity to extract what will serve your people the most.

4
Getting Started With Your Remote Onboarding Program

We cover the four key goals of a remote onboarding program and the elements that help you to achieve them.

Download the Remote Onboarding Program Guide.

5
Activity 2

Reflective activities to help you to unpack and apply the new knowledge you gained in this module.

Refer to your Course Workbook.

KICKSTARTING LEARNING FOR NEW HIRES

1
Pre-boarding - Remote Onboarding Element #1

Your first opportunity to kickstart any new employee’s learning is during the pre-boarding stage. What is pre-boarding and how can you do it right?

Refer to your Remote Onboarding Program Guide.

2
Designing Learning Experiences For New Hires

We look at the different areas of learning that new employees need to engage in, and discuss ways to achieve that in the remote workplace.

Refer to your Remote Onboarding Program Guide supplied in 'Getting Started With Your Remote Onboarding Program'.

3
Activity 3

Activities that enable you to create the Pre-boarding element of your company's Remote Onboarding program.

Refer to your Course Workbook and download the Remote Onboarding Program Template.

ENCOURAGING CONNECTIONS & BUILDING RELATIONSHIPS AT WORK

1
Social Onboarding - Remote Onboarding Element #2

How do you make people feel special and welcome from the very first moment they step into your organisation? Enter Social Onboarding, which is all about creating connections and relationships at work.

Refer to your Remote Onboarding Program Guide.

2
Connecting & Learning From Others

How can people learn from others in the remote workplace? We delve into how you can design collaborative learning experiences for new employees, remotely.

3
Creating A Collaborative Experience Through Onboarding

Benefits and strategies for getting people in your company to participate in the social onboarding of new employees.

4
Activity 4

Brainstorm strategies for Social Onboarding in your company's Remote Onboarding program.

Refer to your Course Workbook and Remote Onboarding Program Template.

SETTING UP NEW EMPLOYEES FOR PRODUCTIVITY & SUCCESS

1
First Assignments - Remote Onboarding Element #3

One of the biggest motivators for new employees is seeing the impact their work creates on the company's success. We'll show you how to be purposeful about integrating this into your company's remote onboarding program with 'first assignments'.

2
Setting Performance Expectations & Goals

How to manage the performance of new remote employees with a 30-60-90 day plan.

3
Coaching For High Performance

Why is coaching so important for managers and employees in the remote workplace?

4
Activity 5

Create 'First Assignment' activities for your company's Remote Onboarding program.

Refer to your Course Workbook and Remote Onboarding Program Template.

TRANSITIONING FROM ONBOARDING & MEASURING SUCCESS

1
Ongoing Support - Remote Onboarding Element #4

What happens when the onboarding program is done? We'll show you how to build upon the strong foundation and relationships that have grown during onboarding.

2
Creating A Remote Onboarding Action Plan For A New

We guide you on how to execute your company's program by creating an onboarding plan for an individual employee. Are you ready?

Refer to your Course Workbook and download the Remote Onboarding 90-Day Action Plan Template.

3
Measuring Onboarding Success

How to use questions and feedback to review and enhance your company's Remote Onboarding program.

Download the Onboarding - Employee Satisfaction & Feedback Survey.

COURSE 4 | MASTER THE TALENT MANAGEMENT PIPELINE

1
Introduction To Talent Management

This lecture introduces the phases of the talent management pipeline. It highlights each of these phases to illustrate what effective practices are best. Clear statistics show how important development is in retention. With the worksheet, you will have each phase partitioned and ready to organise your future ideas throughout the course.

Download and complete the Introduction Worksheet.

2
The Role Of Data

This lecture explains what kinds of data collection and data management are best for different phases and purposes. It explores how to optimise the recruitment and onboarding processes with the consideration of data, such as yield ratio and the cost to hire. Also discussed are development metrics, engagement and retention metrics, and equity metrics.

Download and complete The Role Of Data Worksheet, which will help you analyse what data you want to use for your organisation.

3
Attracting & Retaining The Best Talent

This lecture discusses ways companies use social media, data and company culture to attract and retain the best talent. You will learn how to make company culture transparent and open to the world by using company events, case studies of employees and data the organisation is proud of. The lecture also looks at how IBM has made accessible and svelte job adverts.

Download and complete the Attracting And Retaining The Best Talent Worksheet.

4
Interviewing & Onboarding

Learn ways to establish an interview process that evokes the most important criteria for a potential hire. This lecture gives case studies on how successful companies retain their talent by recognising the process's significance. You will learn how to give real support, invest in a solid welcome and focus on the culture, as well as understand why these considerations are incredibly important.

Download and complete the Interviewing And Onboarding Worksheet.

5
Assessing Training Needs

This lecture offers ways to use data to assess when training should be proffered. It discusses ways that the data can create transparency so the candidate understands these needs. In the latter half, we discuss interventions for training needs, as well as how to get team members' attention, express clear goals, elicit participation and devise a plan.

Download and complete the Assessing Training Needs Worksheet.

6
Developing High-Potential Employees

This lecture shows how difficult it can be to actually identify high-potential employees. We discuss various factors to consider and what makes high-performance employees different from high-potential employees. Among the considerations, high potentials should care about the organisation (not the job), seek out opportunities proactively, strive to be an effective leader and support others.

Download and complete the Developing High Potential Employees Worksheet.

7
Creating A Culture Of Continuous Learning

This lecture offers useful ways to create a culture that promotes learning within the organisation. We talk about lunch and learns, the protege effect, book clubs, workshops, events and feedback. We go into why negative feedback is necessary and actually welcomed within the right context. We also give ways to use models to steer development opportunities.

Download and complete the Creating A Culture Of Continuous Learning Worksheet.

8
Technology For Talent Management (Part 1)

This lecture discusses how automation makes talent management more productive and effective. It explains what to look for in software, such as keeping it in the cloud, keeping it comprehensive, keeping it secure and making sure it is compatible.

Download and complete the Technology In Talent Management Part 1 Worksheet.

9
Technology For Talent Management (Part 2)

This lecture shows 2021's best talent management software solutions by topic. It explains why certain software is appropriate for various considerations we've discussed in this course. The worksheet will allow you to assess what looks good for your organisation, or what is lacking from these systems.

Download and complete the Technology In Talent Management Part 2 Worksheet.

10
Conclusion

A brief recap on the content covered throughout the course.

COURSE 5 | DIVERSITY & INCLUSION IN THE WORKPLACE

1
Introduction To Diversity & Inclusion

Hello and welcome to this authentic Diversity and Inclusion course. This course is designed for people in leadership positions who want to be proactive in their professional development and create change within their companies. Throughout the following lectures, we will cover some of the ways you can work towards true diversity and inclusion within your organisation. We will consider the areas in which you are already excelling and go from there.

Start by watching the video and then downloading the Leadership Reflection Worksheet.

2
The Benefits Of Diversity & Inclusion

In this lecture, we will define diversity and inclusion. It is a very nuanced subject. The two are not one and the same, but they are both good for business. They can increase productivity, job satisfaction, and innovation while decreasing attrition. We will discuss examples of these facts before moving on to consider how they might apply to your workplace. Great job in taking the initiative to better understand diversity and inclusion in modern organisations.

Download and complete The Benefits Of Diversity And Inclusion Worksheet.

3
Barriers To Inclusion

In this lecture, we're going to talk about some of the barriers that can stand in the way of diversity and inclusion in the workplace. Bias and stereotyping inevitably come into play in everything from hiring to performance reviews. The second challenge of diversity and inclusion is the challenge of budgeting. Cultural change requires participation at all levels. Learning more about diversity and inclusion is a positive first step.

Download and complete the Barriers To Inclusion Worksheet.

A DEEPER UNDERSTANDING OF DIVERSITY & INCLUSION

1
Latest Diversity & Inclusion Developments

In this section, we will talk about the latest developments in diversity and inclusion to keep you up to date with the best practices. The three latest developments are remote working, eliminating unconscious biases and understanding the multigenerational workforce. There are pros and cons to working from home which we will discuss in depth. There are many ways to decrease biases at all stages of the business. The diversity of our current working population includes people from five different generations and must be addressed. As we wrap up this lecture, accept that you have unconscious biases and will need to work on becoming more inclusive. We hope you've learned a lot about various types of interventions against bias.

Download and complete the Diversity And Inclusion Developments Worksheet.

2
Microaggressions

The topic of this lecture is microaggressions. We will look at the definition of microaggressions and delve into the meaning of the definition. Microaggressions are based on deeply ingrained prejudices and stereotypes and must be actively worked against. Many people don't realize just how serious microaggressions can be in terms of physical and mental health outcomes. The first step to combating the behaviour is to increase awareness. Well done on making it to the end of this lecture! Hopefully, you have built a strong knowledge base of the core concepts.

Download and complete the Microaggressions Worksheet.

3
Educational & Cascading Interventions

This lecture is an overview of the educational and cascading diversity and inclusion interventions you can use in the workplace. Many times these programmes will fail, so we will go over what works best and how to best implement it. Programmes usually fail because they fail to meaningfully create an environment of inclusion, there is a lack of leaders committed to the cause, and/or there is a lack of a clear philosophy. Once we have gone over those pitfalls and workarounds, you will have completed the lecture!

Download and complete the Educational And Cascading Interventions Worksheet.

DIVERSITY & INCLUSION LEADERSHIP

1
Your Opportunity As A Leader

In this lecture, we will focus on how you can make an impact in your organisation. By including diversity and inclusion programmes you can affect your bottom line and inspire large-scale cultural change. You can utilize employee resource groups, focus groups, and employee surveys to learn what is and isn't working. You've done a great job so far!

Download and complete the Your Opportunity As A Leader Worksheet.

2
Leadership Mindset For Creating Change

This lecture will give you some specific tips for communicating with senior stakeholders regarding the importance of allocating funds to your diversity and inclusion programmes. Alternatively, you may want to suggest enlisting expert Diversity and Inclusion consultants to influence the decision-makers to provide the budget. Once we have gone over the tips and tricks, you can start using the information you have already learned to implement Diversity and Inclusion at the levels you do control. Hopefully, you will create and maintain a leadership mindset that is effective for change in your organisation. Building a strong foundation and developing a plan to confront bias are essential first steps.

Download and complete the Leadership Mindset For Creating Change Worksheet.

MEASURING & ASSESSING DIVERSITY AND INCLUSION

1
Measuring Diversity & Inclusion

In this lecture, we will explore how to measure diversity and inclusion. Without concrete data, you can't accurately determine where your programme is successful. Tools include the Social Inclusion Assessment Tool and the Perceived Group Inclusion Scale. Other techniques include discovery workshops, employee feedback software and making use of exit interviews.

Download and complete the Measuring Diversity And Inclusion Worksheet.

2
Case Study

In this lecture, we will go over a case study of an organisation that has applied Diversity and Inclusion interventions.

3
Conclusion

In this lecture, we will briefly recap what you've learnt throughout the course.

COURSE 6 | IDENTIFY & AVOID UNCONSCIOUS BIAS

1
Introduction To Unconscious Bias

This lecture seeks to define the most prominent dangers of unconscious bias. Unconscious bias is unavoidable but able to be mitigated. This lecture shows how we see it every day in places we may not have realised. We'll also delve into contemporary and impending consequences of unconscious bias like poor decision-making and the reliability of the information.

Also explored are the necessity and probable faults of heuristics. Heuristics are the clusters of associations and assumptions we use for immediate decision-making.

Download and complete the What Is Unconscious Bias Worksheet.

2
Cognitive Bias & Cognitive Flexibility

This lecture defines various forms of cognitive bias, how to identify them, and how to avoid them. We'll cover the common source bias, illusory truth, illusory validation, outcome bias, compassion fade and backlash.

Following this, we'll go into the benefits of a more flexible perception and how to foster one. We'll discuss ways to change the routine and try new activities, as well as challenge your own perceptions.

Download the Cognitive Bias And Cognitive Flexibility Worksheet.

WAYS TO COMBAT BIAS

1
Combatting & Preventing Stereotyping, Prejudice & Discrimination

This lecture shows how practical applications and strategies in the workplace can keep stereotyping, prejudice and discrimination in check. We'll discuss consistency, transparency, accountability and how to deal with offences. This will include real examples from people involved in bias prevention.

Download the Combatting And Preventing Stereotyping, Prejudice And Discrimination Worksheet.

2
Combatting Bias In The Hiring Process

This lecture goes over methods to create an unbiased hiring process. It helps polish the process with clear goal-setting, collective efforts, structure, and digital tools to get the best candidate for the role, free of biased distractions.

There will also be information from various human resource professionals to elucidate the dangers of biased hiring processes.

Download and complete the Combatting Bias In The Hiring Process Worksheet.

3
Recognising & Combatting Internalised Bias

This lecture journeys inward on how people hold unwarranted biases against themselves. We'll discuss how most of us are influenced by imaginary constructs, and we'll illuminate how fictional constructs have influenced every mind since the dawn of society. This lecture will help build awareness, replace internalised bias with valuable metrics of thought, and shed light on how ridiculous perpetuated discrimination is.

Download and complete the Recognising And Combatting Internalised Bias Worksheet.

BUSINESS DECISIONS AND AUDITS

1
Bias In Decision Making (Part 1)

This lecture dives into cognitive case studies and evidence that illustrate fundamental predicaments with decision-making. We'll see why gut-thinking is dangerous, how unrealistic optimism blinds us, how we have unseen biases that anchor important decisions, and how decision-making has been exposed as unreliable by numerous psychological tests.

Download and complete the Bias in Decision Making Part 1 Worksheet.

2
Bias In Decision Making (Part 2)

This lecture presents broader, more objective approaches to business decisions. These solutions will include clear metrics, a decision model to use, how to use objective data for new information, and how to apply premortem evaluations. These strategies will ensure decisions are made with the most important things considered, negating pitfalls that were discussed in the previous lecture.

Download and complete the Bias In Decision Making Part 2 Worksheet.

3
Measuring The Effectiveness Of Bias Prevention

This lecture exposes signifiers for the effectiveness of bias prevention in the workplace. It also gives ways to examine the organisation's ongoing efforts against biased practices. We'll discuss the importance of employee turnover, how to audit diversity growth, representing stakeholders, and using internalised bias as a metric.

Download and complete the Measuring The Effectiveness Of Bias Prevention Worksheet.

CONCLUSION

1
Conclusion

In this lecture, we will briefly recap what you've learnt throughout the course.

COURSE 7 | MANAGING DIVERSE & DISTRIBUTED TEAMS

1
Introduction To Managing Diverse & Distributed Teams

The first lecture serves as an introduction to the course on Working Across Cultures. It encourages you to reflect on your ideal outcomes when working internationally.

Download the Intercultural Mindset Worksheet.

2
Cultural Profiles & Subcultures

This lecture discusses cultural profiles and subcultures. It defines cultural profiles as sets of issues, considerations, and values that are recognised when dealing in business are diplomacy. It also goes over how cultural profiles can lead to assumptions, which can have positive or negative consequences. It stresses the importance of making sure a leader expresses their individual principles through action and communication.

Download the Cultural Profiles And Subcultures Worksheet.

CULTURAL DIFFERENCES

1
Recognising Cross-Cultural Values

This lecture discusses how to recognise cross-cultural values. Business encounters must be treated on an individual level, while inviting cultural indulgence, but not prompting it. Culture influences business via established practices which have existed for generations. The lecture provides ways to overcome bias, indulge other perspectives, and offer different ways of communicating, negotiating, and conveying intention.

Download the Recognising Cross-Cultural Values worksheet.

2
Culture & Individual Differences

This lecture discusses culture and individual differences. It reviews cultural profiles and patterns and uses them as guidelines for preparing for the next steps. It also goes over how to negate breakdowns in communication and how to treat people as individuals rather than products of their culture.

Download the Culture And Individual Differences Worksheet.

CROSS-CULTURAL COMMUNICATION

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