The Complete Hospitality MasterClass Training
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Master the Art of Luxury Hospitality with Industry Experts
Learn from the Best in the Business – Elevate Your Hotel Career Today!
Step into the world of hospitality with an exclusive +15-hour course taught by renowned industry professionals who have worked with the world’s top hotels, restaurants, and service establishments. This course is designed for hospitality professionals, aspiring hoteliers, and service enthusiasts who want to master the skills, mindset, and techniques required to excel in luxury hospitality.
What You Will Learn:
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Food & Beverage Excellence – Learn the secrets of high-end service from Nicola Loiodice.
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The Art of Bartending – Discover world-class mixology skills from Luigi Gallo & Francesco Orefici.
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Luxury Concierge Mastery – Gain insider knowledge from expert Santi Roggio.
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Unforgettable Guest Experiences – Learn how to exceed guest expectations with Flavia Mazzarini (Sub English).
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Wine Expertise – Dive into the world of fine wines with Giuseppe Cupertino.
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The Power of Communication – Use Neuro-Linguistic Programming (NLP) to enhance guest interactions with Sara Abdel Masih (Sub English).
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Front Office Excellence – Deliver seamless guest check-in and concierge services with Antonio Cannavò.
Who Is This Course For?
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Hospitality professionals looking to refine their skills and advance their careers.
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Students and job seekers aspiring to work in luxury hotels, restaurants, and resorts.
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Entrepreneurs and managers who want to elevate their hospitality standards.
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Anyone passionate about offering five-star service and creating unforgettable experiences.
Why Enroll in This Course?
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Learn from Top Experts – Get insider tips from real industry leaders with years of experience in the world’s most prestigious hospitality brands.
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Comprehensive & Practical Training – Over 15 hours of expert-led lessons, packed with real-world techniques and insights.
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Flexible Learning – Study at your own pace, anytime, anywhere.
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Certificate of Completion – Boost your credentials and stand out in the hospitality industry.
Start Your Journey to Luxury Hospitality Excellence Today!
Enrol Now and take your hospitality skills to the next level!
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8
Introduction -
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Meet The Instructor
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10
Redefining Luxury in the Hotel Industry
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11
Front Office Department
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12
Front Office Organisation Chart Front Desk Organization Chart
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13
Stages of Reservation Process + Role Play
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14
Check-in + Role Play
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15
From Complaint to Opportunity + Role Play
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16
How to be the best receptionist ever
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17
The Importance of Customer Service
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18
Check-out + Role Play
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19
Leadership in the hospitality industry
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20
The role of communication
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21
Time Management Tips
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22
What is your management’s style
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23
How to achieve operational excellence in Rooms Division
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24
Tips for a Successful Interview
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25
Meet The Instructor
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26
Introduction
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27
Being a Concierge in 2025
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28
What are the Concierge Tasks?
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29
Concierge Key Skills
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30
Organisational Chart
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31
Guest Experience starts from the time of reservation
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32
How do I communicate with external service providers?
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33
How do I carefully manage email communication with your guests?
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34
How do I create the best arrival experience for my guests?
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35
What to expect from your guest during their stay?
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36
How to create an experience?
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37
How do i sell the experience?
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38
How do I handle complaints?
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39
Pre-Departure Call
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40
Tips & Tricks
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41
Meet The Instructor
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42
Introduction
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43
The Basics of Communication
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44
Tips & Tricks
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45
How To Add A Personal Touch + Role Play
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46
Tips & Tricks
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47
How to Deliver a Luxury Service + Role Play
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48
Tips & Tricks
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49
How Do You Handle Complaints?
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50
Tips & Tricks
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51
How To Handle Unsatisfied Guests?
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52
Tips & Tricks
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53
What Do You Do After Handling A Complaint?
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54
Tips & Tricks
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55
A Final Thought
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56
Meet The Instructor
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57
Introduction
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58
What is Neuro Linguistic Programming?
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59
Birth of NLP
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60
The Story of NLP
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61
The presuppositions of NLP
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62
Calibration Technique
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63
Rapport Building Technique
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64
Pacing Technique
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65
Guiding Technique
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66
What is The Metamodel?
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67
The Milton Model
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68
Meta Programs
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69
A Final Thought
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70
Meet the Instructor
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71
Introduction
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72
The Art Of Luxury Service
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73
How To Take A Reservation And Welcome Your Guest
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74
How To Use Verbal & Non Verbal Communication in F&B
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75
Team Roles and Responsibilities in F&B
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76
Briefing & Debriefing Sample
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77
The Mise en Place
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78
How To Handle A Complaint
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79
How Do You Use Storytelling?
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80
What Do You Need To Work In Luxury Restaurants?
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81
The Breakfast
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82
Upselling
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83
The Basics of Menu Creation
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84
The Steps Of Service
