Sales Training: Telephone Sales & Appointment Setting

A short introduction from your instructor, Rob Spence, and an overview as to what you can expect

It's time for your instructor to introduce himself

In this modern day and age of complex technology, is the telephone still relevant to sales people?

This is one of the most key fundamental elements of sales and pitching

Here, we want to dive deeper into understanding what motivates you so that we can use this to help you to make more sales!

When it comes to sales, you are always going to be influencing people, and Cialdini's Six Principles of Influence are key to this!

After this lecture, you will learn how to write an elevator pitch, and you will have a chance to write your own!

In this module, we will learn more about sales call reluctance and how you can overcome it!

Just what is rapport? And how can you develop it with your prospects?

Your voice is an incredible tool and instrument that, if used correctly, can help you to sell more. And in this module, we will tell you how

What are objections? What are common objections? And how can we overcome them?

Just who is the gatekeeper? And how should we handle them?

What does the term 'cold-call' mean?

In this lecture, we will outline how you can structure your cold calls effectively

Although a bit of a revisit, here we explore how you can handle the gatekeeper when making cold calls

How can we use a quick pitch to get through to the decision maker?

In this module, we will run through how you can use the BANT method to qualify your prospects, and get them to open up

Why should we pitch the benefits of our product or service?

You are always going to face sales objections. Here, we can uncover how you can handle these objections

Here are some simple ways that you can close more sales on a cold call!

In this lecture, we will run through the definition of a warm call

The most important part of any sales process is the follow up. But, why?

How do I revisit the gatekeeper in a warm call?

How can I close more sales and set more appointments with the warm call?

Is working in sales just like the Wolf of Wall Street?

Setting the outcome of any call you make is an important target you should always use to aim for

How should we prepare for the phone call? And the next steps?

This is a short article to help you to understand how you can set more appointments and demos over the phone

Here are just a short selection of the telephone calls our team have made

We always get asked about leaving a voicemail, and in this lecture, we will discuss the pros and cons of leaving a voicemail

You should never be a bore when selling! Especially, when leaving a voicemail

Here, we run through how you can structure a voicemail effectively

Should you use a sales script? And if so, how can you use it for ultimate sales success?

What should a sales script include?

Here are some very simple sales scripts that you can either copy, use, or make your own!

General telephone sales and cold calling tips: Why staying positive is crucial to sales success

General telephone sales and cold calling tips: Why knowledge is power, and why the more you learn, the more you earn

General telephone sales and cold calling tips: How a standing desk, or at least standing up, can help you to make more sales

General telephone sales and cold calling tips: Why setting targets is crucial to sales success

General telephone sales and cold calling tips: So, how should a telephone be used as part of the sales process?

This is a short test to ensure you have understood the course, and to set you on your way to a successful sales career