Konnect Insights Mastery
- Description
- Curriculum
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The focal point of this course centers on showcasing the practical functionalities inherent in the Konnect Insights platform. Through this comprehensive curriculum, participants will adeptly apply their acquired knowledge in real-world scenarios utilizing Konnect Insights. The course delves into analyzing social media and social listening data, equipping learners with the skills to navigate complex processes in both social listening and publishing domains.
Throughout the program, participants will gain proficiency in dissecting social media metrics, understanding trends, and extracting actionable insights crucial for informed decision-making. They will also learn to harness the power of Konnect Insights’ tools to streamline social media management tasks, enhancing efficiency and effectiveness in their social media strategies.
Additionally, the course emphasizes practical earning, providing practical exercises and case studies that simulate real-world scenarios. Participants will have the opportunity to apply their knowledge in a controlled environment, honing their skills and confidence in utilizing Konnect Insights to its full potential.
By the end of the course, participants will emerge equipped with the expertise to leverage Konnect Insights as a powerful tool in their social media arsenal. They will be proficient in conducting in-depth social listening analyses, optimizing content strategies, and driving impactful engagements across various social media platforms.
Join us on this transformative journey and unlock the full capabilities of Konnect Insights for actionable insights and strategic social media management.
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1IntroductionVideo lesson
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2What are topics and boolean queries and how to set up?Video lesson
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3How to add owned and competitors’ social media brand accountsVideo lesson
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4How to add email inboxVideo lesson
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5What is classification and why is it important for social listening and how toVideo lesson
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6How to setup auto assignmentsVideo lesson
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7Setting up TATs, SLAs and priorities for ticketsVideo lesson
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8Setting up users and access rolesVideo lesson
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9Setting up Draft responsesVideo lesson
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10Setting up automationsVideo lesson
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15IntroductionVideo lesson
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16Social Listening AnalyticsVideo lesson
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17Share of VoiceVideo lesson
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18Sentiment AnalysisVideo lesson
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19Classifcation AnalysisVideo lesson
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20Mediatype AnalysisVideo lesson
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21Social Listening Twitter AnalyticsVideo lesson
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22Social Listening Instagram AnalyticsVideo lesson
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23Competition Analytics through Social ListeningVideo lesson
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24IntroductionVideo lesson
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25Importance of social media analyticsVideo lesson
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26TwitterVideo lesson
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27FacebookVideo lesson
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28YoutubeVideo lesson
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29InstagramVideo lesson
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30LinkedInVideo lesson
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31TiktokVideo lesson
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32Facebook Ads managerVideo lesson
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33Competitor comparisonsVideo lesson
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34Smart SuggestionsVideo lesson
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35Ticketing ReportsVideo lesson
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36IntroductionVideo lesson
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37CRM ReportsVideo lesson
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38My tasksVideo lesson
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39Queuing ReportVideo lesson
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40CSAT Report & NPS ScoreVideo lesson
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41IntroductionVideo lesson
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42How to Create dashboards for reportingVideo lesson
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43Using pre-defined templates for dashboardsVideo lesson
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44Going Deeper using Business Intelligence ToolsVideo lesson
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45IntroductionVideo lesson
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46Publishing module + AIVideo lesson
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47Survey ModuleVideo lesson
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48Crisis Management ModuleVideo lesson
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