The Definitive ITIL 4 Foundations Certification Course
- Description
- Curriculum
- FAQ
- Reviews
Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.
Not Affiliated with or Endorsed by AXELOS
Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.
See Legal Disclaimer Lecture
The DEFINITIVE ITIL 4 Foundations Certification Course UNOFFICIAL Course – Elevate Your IT Service Management Skills with the Latest ITIL Framework.
Are you ready to enhance your IT service management skills?
This comprehensive training program covers the latest ITIL 4 framework, an industry-leading approach for agile and flexible IT service management. You’ll gain insights into the core concepts and principles of ITIL 4 and learn how to apply them within your organization. Real-world examples, scenarios, and case studies are used throughout the course to provide practical context and facilitate understanding.
All levels of IT professionals, from entry-level to experienced IT service managers, should take the course. Everything you require to enhance your IT service management procedures or get ready for The DEFINITIVE ITIL 4 Foundations Certification Exam is covered in this UNOFFICIAL course.
In this course, you will learn about:
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Master the ITIL 4 service value system to synchronize IT services with business needs.
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Comprehend how the four dimensions of service management work in concert to deliver value.
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Dive into pivotal ITIL 4 practices, including change control, incident management, and problem resolution.
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Drive organizational improvement by implementing ITIL 4 strategies and tracking their performance.
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Apply core ITIL principles to enhance overall service management processes.
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Understand the criticality of aligning IT frameworks with business objectives for mutual success.
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Equip yourself with the knowledge to confidently sit for the ITIL 4 Foundation certification exam.
I will guide you through the material using real-world examples and hands-on exercises. They have years of experience in IT service management.
Who should take this course?
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Students seeking basic to intermediate knowledge of the ITIL framework
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Professionals aiming to learn how their organizations can utilize the ITIL framework to enhance IT service management
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IT professionals and others working in organizations using ITIL, who need to understand the framework for ongoing service improvement
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Individuals interested in learning about the ITIL framework and its applications in the IT industry
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IT professionals looking to implement ITIL 4 practices effectively in their work and those preparing for the ITIL 4 Foundation certification exam
This course is also ideal for professionals preparing for the ITIL 4 Foundation certification exam. By providing comprehensive coverage of essential concepts and practices, it helps candidates gain the knowledge and confidence needed to succeed in the exam and advance their careers in IT service management.
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1Course IntroductionVideo lesson
Welcome to the ITIL 4 Foundation and Implementation course.
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2General InformationVideo lesson
This video will provide you with an overview of the course program, as well as instructions on how to get the most out of it.
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3Download The Course SlidesText lesson
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4Legal DisclaimerText lesson
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.
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5Industrial Revolution & ITIL HistoryVideo lesson
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6Introduction to ITIL - Cafe StoryVideo lesson
ITIL is a framework for IT service management that provides best practices, processes, and guidelines to improve efficiency, lower costs, and increase customer satisfaction. It was initially created for the government sector and later adopted by private companies. The story demonstrates the importance of continual improvement through a café example.
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7ITIL 4 Certification SchemeVideo lesson
Explore the ITIL 4 Certification Scheme with our course, providing a detailed overview of its structure and levels - from Foundation to Master. Gain insights into managing and leading IT services effectively, and learn how to navigate through the different certifications to enhance your ITIL expertise and achieve professional mastery.
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8Section StructureVideo lesson
About the structure of this section.
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9Why We do business?Video lesson
Businesses exist to create value and profit by providing goods and services to customers. To be successful, businesses must consider factors such as quality, price, and speed to market. Customers pay for products or services that they perceive to be of equal or greater value than what they paid. Businesses aim to minimize costs in order to be profitable.
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10Creating a Fictional Company: GroStoreVideo lesson
GroStore's IT department is experiencing problems with standardization, documentation, visibility, incident management, and communication. These issues have caused server downtime, delays, data loss, security vulnerabilities, decreased productivity, and widespread disruption. To improve, the department needs to address these problems and implement better processes and procedures.
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11GroStore - ComplementaryVideo lesson
Using industry standards or frameworks can help address common problems in the IT industry and prevent trial and error approaches.
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12IT Business AlignmentVideo lesson
IT business alignment is the process of linking IT strategies and goals to a company's overall objectives. It involves identifying needs, developing and communicating an IT strategy, and regularly reviewing progress.
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13Complex RelationshipVideo lesson
You will learn the complex relationship between service provider and service consumer, and why it is complex?
IT departments should prioritize the needs and perceptions of the user in order to deliver valuable software and services. Failure to consider the user's perspective can lead to resistance and implementation issues. It is important to establish a collaborative culture where communication and sharing are emphasized in order to avoid these problems.
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14The Concept of Value and Value co-creationVideo lesson
Best practices, like ITIL 4, are guidelines that are known to produce good outcomes and can save time and effort. In IT service management, a service is a means of enabling value co-creation through facilitating desired outcomes for customers without requiring them to manage specific costs and risks. Value is the perceived benefits, usefulness, and importance of something as perceived by the recipient. In order to create value, both the customer and provider must cooperate.
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15Organization, Service Provider & Service ConsmerVideo lesson
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16Service OfferingVideo lesson
Service Offering: A description of one or more services made to meet the needs of a specific group of consumers.
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17Service ProvisionVideo lesson
Everything that the IT department does for other departments and employees as a service should cut costs and reduce risks.
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18Utility and WarrantyVideo lesson
You'll learn about utilities and warranties.
What does a service do?
How well does the service work?
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19Key Concepts of Service Management ScenarioVideo lesson
GroStore has implemented a new loyalty program for customer rewards, managed by the IT department and used by the marketing manager. The IT department provides a warranty for the program's security, availability, capacity, and continued results. The marketing manager and IT department have a service relationship in the context of the loyalty program.
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20Key Concepts of Service Management QuizzesQuiz
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21Four Dimensions of Service Management IntroductionVideo lesson
ITIL4 has defined four dimensions that, when taken together, are important to the successful and efficient delivery of value to customers and other stakeholders in the form of products and services.
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22Organization and PeopleVideo lesson
Organizational structure, culture, communication, capacity and competence, governance, and team members' roles and responsibilities determine an organization's "organization and people" success. Organizations can be horizontal or vertical, and their cultures should reflect their values and goals. Organizational culture and success depend on leadership.
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23Information and TechnologyVideo lesson
Information management drives customer value in online shopping, cloud computing, and other technologies. IT Service Management teaches how companies solve problems and set up systems. Service providers use mobile platforms, cloud solutions, remote collaboration tools, automated testing, and deployment solutions.
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24Partners and SuppliersVideo lesson
Partners and Suppliers: Includes company-supplier contracts. Logistics: Distribute store products to branches. Design: Need printing/designing companies. Website development: we need a partner.
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25Value Stream and ProcessesVideo lesson
The service value chain operating model shows how a value stream flows from demand to supply. Value Stream and Processes outline the activities, workflows, controls, and procedures needed to meet goals. Each service value stream orders different activities.
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26External FactorsVideo lesson
EXTERNAL FACTORS | PESTLE factors surround internal factors.
Employment, health, safety, discrimination, and antitrust laws comprise the Legal Factor. Political, economic, social, technological, legal, and environmental (PESTLE). Politics Samples:
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27Four Dimension of Service Management ScenarioVideo lesson
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28Four Dimension of Service Management QuizzesQuiz
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29Intro to SVSVideo lesson
ITIL 4 revolves around the Service Value System as its central component. This course will conclude with a discussion of the service value system and its various components.
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30Service Value SystemVideo lesson
Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value co-creation. Key inputs to the SVS are opportunity and demand. The ITIL SVS can enable the creation of many different types of value for a wide group of stakeholders.
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31SVS & Organization SilosVideo lesson
ITIL SVS architecture encourages flexibility and discourages silos.
Silos can hinder efficiency, cost, and risk by making information hard to access and change. For instance, an IT department updates the POS System during work hours without considering the risks.
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32Service Value System QuizzesQuiz
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33Intro to SVCVideo lesson
An organization is a sophisticated mechanism for the distribution of value. We are utilizing operating models in order to simplify things as much as we possibly can.
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34Service Value ChainVideo lesson
Explain how the interconnected service value chain supports value streams. Create and manage products and services to meet demand and maximize value. The SVC performs a task or responds to a situation.
Each activity triggers another.
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35EngageVideo lesson
Engage: understands stakeholder needs, maintains transparency and good relationships with all stakeholders.
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36PlanVideo lesson
Plan: Share the vision, current status, and improvement direction for all four dimensions and all products and services.
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37Design and TransitionVideo lesson
Design & Transition: Meet stakeholder expectations for quality, cost, and market time.
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38Obtain/BuildVideo lesson
Obtain/Build: Ensure service components are available and meet specifications.
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39Deliver and SupportVideo lesson
Deliver and Support: ensure services are delivered and supported according to specifications and expectations.
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40ImproveVideo lesson
Improve: continuously improve products, services, and practices across the value chain and four service management dimensions.
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41Service Value Chain SummaryVideo lesson
Recap the SVC, We can run the value chain in a flexible way.
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42Service Value Chain QuizzesQuiz
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43Why Practices Are Important?Video lesson
Companies are now asking IT service providers for faster time to market. Modern technology-using service providers have no trouble with this. Old IT architectures and IT management practices are struggling to meet new business demands. Service provider general, service, and technical management are affected by high-velocity service delivery.
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44Introduction To ITIL 4 PracitcesVideo lesson
Explain the following ITIL practices in details
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45Recall the Purpose of Some PracticesVideo lesson
Recall the purpose of the following ITIL practices:
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46ITIL 4 Practices in DetailText lesson
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47Continual ImprovementVideo lesson
The continuous improvement practice aligns the organization's practices and services with changing business needs by improving products, services, and practices, or any element involved in product and service management.
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48Change EnablementVideo lesson
Change enablement ensures maximum change success in a service environment through proper assessment, analysis, and authorization.
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49Incident ManagementVideo lesson
Incident management: minimizing negative impacts by quickly restoring normal service.
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50Problem ManagementVideo lesson
The Problem Management Practice identifies potential and actual incident causes and reduces incident impacts by providing solutions and workarounds, including known errors.
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51Service DeskVideo lesson
Service Desk: capture demand for incident resolution and service requests.
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52Service Request ManagementVideo lesson
Service request management: Support service quality by professionally and kindly handling user requests.
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53Service Level ManagementVideo lesson
Service Level Management: Set clear business-based targets for service performance so delivery can be assessed, monitored, and managed against them.
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54How are the practices working together? ScenarioVideo lesson
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55ITIL 4 Practices QuizzesQuiz
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56Guiding Principles Part 1Video lesson
The Guiding Principles support successful actions and good decisions of all types and levels.
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57Guiding Principles Part 2Video lesson
The Guiding Principles support successful actions and good decisions of all types and levels.
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58Guiding Principles Part 3Video lesson
The Guiding Principles support successful actions and good decisions of all types and levels.
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59Guiding Principles ScenarioVideo lesson
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60Guiding Principles QuizzesQuiz
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61Continual Improvement ModelVideo lesson
Continuous improvement makes sure that an organization's practices and services are in line with changing business needs. This is done by evaluating and improving product and service management elements all the time.
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62Step 1: What is the vision?Video lesson
Define a high-level vision for improvement initiative that aligns with the organization's goals and objectives. Provide clear direction and context by linking individual actions to the organization's future plans. Ensure the initiative benefits the organization as a whole.
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63Step 2: Where are we now?Video lesson
In step 2 of the Continual Improvement process, an objective assessment of the current state of the service or process is conducted, taking into account feedback from users, skills of those involved, processes, technology, and organizational culture. The assessment involves stakeholders to ensure all perspectives are considered, and helps identify specific areas for improvement that align with the established vision.
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64Step 3: Where do we want to be?Video lesson
Step 3: Determine future goals using gap analysis and metrics; set achievable objectives, KPIs and CSFs to track progress toward desired state. Align goals with the vision established in step 1.
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65Step 4: How to get there?Video lesson
Step 4 of the Continual Improvement process involves creating a flexible plan based on gap analysis and target state from previous steps, involving stakeholders, breaking the work into manageable pieces, regularly measuring progress and making adjustments if needed.
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66Step 5: Take action!Video lesson
Step 5 of the Continual Improvement process is to implement the plan by taking action and measuring progress towards the desired state. Risk management, stakeholder involvement, and regular communication are key to success.
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67Step 6: Did we get there?Video lesson
Step 6: Evaluate the outcomes of the improvement initiative and determine if the desired state was achieved. Assess the current state using the same metrics as step 2 and objectively compare it to the target state. Identify improvements even if the target was not fully achieved and create a plan for maintaining progress and addressing remaining gaps.
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68Step 7: How do we keep the momentum going?Video lesson
Step 7: Sustain improvements by continuing the improvement process, monitoring progress, and involving stakeholders in the sustainability process.
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69Continual Improvement ScenarioVideo lesson
A practical example on how to use the Continual improvement model to enhance a service
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70Continual Improvement QuizzesQuiz
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71Exam 1Quiz
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72Exam 2Quiz
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73Exam Infromation, Tips and TricksVideo lesson
To purchase a voucher visit this link:
First Option: You can take the Exam Voucher + Take2 for arround 521$
ITIL®4 Foundation Exam Voucher + Take2
Second Option: You can take the Exam Voucher without Take2 for arround 479$
ITIL®4 Foundation Exam Voucher
When you buy the voucher via Stewards.One, you'll receive a voucher in your email. You can then use this voucher to register for an exam on PeopleCert.
You can find me on:
Telegram: https://t.me/ITIL4CoursesExams
LinkedIn: https://www.linkedin.com/in/samir-faraj/
DISCORD: https://discord.gg/JymRGq4KG9
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74GovernanceVideo lesson
This Lecture is outside the EXAM Scope.
Every organization has a governing body, which is accountable for its performance and compliance.
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75Governance ScenarioVideo lesson
This Lecture is outside the EXAM Scope.
Every organization has a governing body, which is accountable for its performance and compliance.

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