Continuous Improvement
- Description
- Curriculum
- FAQ
- Reviews
Continuous Improvement is a really powerful tool that you can utilise in your organisation or team to make changes that are quick, high impact and low effort. Continuous Improvement has been rolled out in organisations for years, but often this has been done badly. There is a right way to roll out CI, and that is explored in this course. We will cover:
– What is CI (its purpose, benefits and key methodologies)?
– What are the main indicators that a CI Initiative is needed?
– What are the main tools to deploy when building out a CI Initiative?
– Exploring the importance of teams, communication and the toolkit.
– Introduce key methodologies and concepts such as Lean & Six Sigma.
– Understand how to deliver CI in the right way, an effective way that will garner the highest impact.
Continuous Improvement has the power to deliver big savings, big reductions in waste and improvements to quality, customer and employee satisfaction. Deliver the CI mind set right, and the rest will do the work for you. And focus on that phrase mind set! As much as CI is made up of a process, a toolkit and several methodologies (such as Lean Six Sigma) it will only be truly successful if the mindset of those embarking on CI is right. By taking this course and delivering on the learnings, you will see the power of CI for you, your fellow colleagues and the wider organisation.
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IntroductionIn this video, we will look at what will be covered in this course and the purpose behind the course.
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Purpose of the course
In this video, we will look at the purpose of this course.
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Please note
A small note on the language of the course going forward.
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Disclaimer
A quick disclaimer before we begin.
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What is Continuous Improvement?
In this video, we will look at what Continuous Improvement is.
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Continuous Improvement vs. Business Improvement
In this video, we will look at Continuous Improvement Vs. Business Improvement.
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Purpose of Continuous Improvement
In this video, we will look at the purpose of Continuous Improvement.
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Benefits of Continuous Improvement
In this video, we will look at the benefits of pursuing Continuous Improvement.
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Section quizA selection of questions to test your knowledge so far.
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Overview
In this video, we will look at an overview of the 6 main methodologies used in Continuous Improvement.
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Six Sigma
In this video, we will explore the Six Sigma methodology.
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Lean
In this video, we will explore the Lean methodology.
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Total Quality Management
In this video, we will explore the Total Quality Management methodology.
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PDCA
In this video, we will explore the PDCA methodology.
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Theory of Constraints
In this video, we will explore the Theory of Constraints methodology.
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6 Indicators - a high level introduction
In this video, we will introduce you to the 6 key indicators that a CI Initiative is required.
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1) SLAs & KPIs
In this video, we will explore KPI's and SLA's as key indicators a CI Initiative is required.
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2) CSAT & ESAT
In this video, we will explore CSAT & ESAT as key indicators a CI Initiative is required.
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3) Employee turnover
In this video, we will explore employee turnover as a key indicator a CI Initiative is required.
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4) Colleague data
In this video, we will explore colleague data as a key indicator a CI Initiative is required.
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5) Error & issue logs
In this video, we will explore error & issue logs as key indicators a CI Initiative is required.
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6) Control metrics
In this video, we will explore control metrics as a key indicator a CI Initiative is required.
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Section quiz
A selection of questions to test your knowledge so far.
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6 tools - a high level introduction
In this video, we will introduce you to the 6 key tools required for a CI Initiative.
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1) PDCA
In this video, we will explore PDCA as a key tool for a CI Initiative.
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2) Kaizen Workshop
In this video, we will explore the Kaizen Workshop as a key tool for a CI Initiative.
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Kaizen Workshop: How to approach
In this video, we will explore how to deploy this tool in practice.
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3) Audit
In this video, we will explore the Audit as a key tool for a CI Initiative.
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Audit: How to approach
In this video, we will explore how to deploy this tool in practice.
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4) Gemba Walk
In this video, we will explore the Gemba Walk as a key tool for a CI Initiative.
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Gemba Walk: How to approach
In this video, we will explore how to deploy this tool in practice.
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5) Training
In this video, we will explore training as a key tool for a CI Initiative.
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Training: How to approach
In this video, we will explore how to deploy this tool in practice.
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6) Process owner
In this video, we will explore process owner as a key tool for a CI Initiative.
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Process Owner: How to approach
In this video, we will explore how to deploy this tool in practice.
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Section quiz
A selection of questions to test your knowledge so far.
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Importance of the team
In this video we will explore the importance of having a strong, proactive and engaged team during the initiative.
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Importance of communication
In this video we will explore the importance of having clear, proactive and structured communication during the initiative.
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Importance of tools
In this video we will explore the importance of utilising the CI toolkit to its full potential during the initiative.
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Who conducts Continuous Improvement?
In this video we will explore who exactly can launch, conduct and become involved in a CI Initiative.
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The set up, the issue, the ask
In this video, we will explore the set up, the issue and the ask as set out at the start of the initiative.
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What I did
In this video, we will explore what approach I took to deploy CI in this example.
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Outcome
In this video, we will explore the outcome of this real life example.
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Benefits & lessons learned
In this video, we will explore the benefits and lessons learned from this real life example.
