Continuous Improvement: Certification
- Description
- Curriculum
- FAQ
- Reviews
Continuous Improvement is a really powerful tool that you can utilise in your organization or team to make changes that are quick, high impact and low effort. Continuous Improvement has been rolled out in organisations for years, but often this has been done badly. There is a right way to roll out CI, and that is explored in this course. I want you to leave this course with full confidence to deploy continuous improvement to deliver tools, projects and full mindset change across your organization. To do this, we will cover:
– What is CI (its purpose, benefits and key methodologies)?
– What are the main indicators that a CI Initiative is needed?
– What are the main tools to deploy when building out a CI Initiative?
– Exploring the importance of teams, communication and the toolkit.
– Introducing key methodologies and concepts such as Lean & Six Sigma.
– Understanding how to deliver CI in the right way, an effective way that will garner the highest impact.
Continuous Improvement has the power to deliver big savings, big reductions in waste and improvements to quality, customer and employee satisfaction. Deliver the CI mind set right, and the rest will do the work for you. And focus on that phrase mind set! As much as CI is made up of a process, a toolkit and several methodologies (such as Lean Six Sigma) it will only be truly successful if the mindset of those embarking on CI is right. By taking this course and delivering on the learnings, you will see the power of CI for you, your fellow colleagues and the wider organisation.
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IntroductionIn this video, we will look at what will be covered in this course and the purpose behind the course.
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Disclaimer
A quick disclaimer before we begin.
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Purpose of the course
In this video, we will look at the purpose of this course.
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The approach to be taken
In this video, we will look at the approach to be taken in this course.
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What is continuous improvement?
In this video, we will look at what continuous improvement is.
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What is continuous improvement? Continued
In this video, we will continue to explore continuous improvement.
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Continuous Improvement vs. Business Improvement
In this video, we will look at Continuous Improvement Vs. Business Improvement.
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Purpose of Continuous Improvement
In this video, we will look at the purpose of Continuous Improvement.
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Benefits of continuous improvement
In this video, we will look at the benefits of pursuing continuous improvement.
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How NOT to deploy continuous improvement
In this video, we will explore how you should NOT deploy continuous improvement.
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Examples of continuous improvement
In this video, we will look at some examples of continuous improvement.
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Section quizA selection of questions to test your knowledge so far.
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Overview
In this video, we will explore the key steps of this process at a high level.
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Understand motivations
In this video, we will explore understanding the motivations.
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Understand motivations continued
In this video, we will continue to explore understanding the motivations.
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Understand motivations continued
In this video, we will continue to explore understanding the motivations.
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Understand the motivations continued
In this video, we will continue to explore understanding the motivations.
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Plan the approach
In this video, we will explore how you can plan the approach.
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Plan the approach continued
In this video, we will continue to explore how you can plan the approach.
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Initiate the plan
In this video, we will explore how you initiate the plan.
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Deploy the activities
In this video, we will explore how you deploy the activities.
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Deploy the solutions - potential solutions
In this video, we will explore how you deploy the solutions.
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Deploy the solutions - sort potential solutions
In this video, we will explore how to deploy the solutions.
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Deploy the solutions - identify the chosen solutions
In this video, we will explore how to deploy the solutions.
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Deploy the solutions - Solution Selection Matrix
In this video, we will explore how to deploy the solutions.
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Deploy the solutions - plan the deployment
In this video, we will explore how to deploy the solutions.
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Deploy the solutions - Implementation Plan
In this video, we will explore how to deploy the solutions.
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Deploy the solutions
In this video, we will explore how to deploy the solutions.
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Control & repeat
In this video, we will explore how to control & repeat this work.
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Control & repeat - Control Plan
In this video, we will look at how to construct a Control Plan.
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Control & repeat - How to repeat
In this video, we will look at how to repeat this approach.
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Overview
In this video, we will give an overview of this section.
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KPIs
In this video, we will explore the KPI indicator.
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CSAT
In this video, we will explore the CSAT indicator.
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ESAT
In this video, we will explore the ESAT indicator.
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Errors & issues
In this video, we will explore the errors & issues indicator.
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Control measures
In this video, we will explore the control measures indicator.
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Sales performance
In this video, we will explore the sales performance indicator.
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Cost pressures
In this video, we will explore the cost pressures indicator.
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Time pressures
In this video, we will explore the time pressures indicator.
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Section quiz
A selection of questions to test your knowledge so far.
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6 tools - a high level introduction
In this video, we will introduce you to the 6 key tools required for a CI Initiative.
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Audit - Fundamentals
In this video, we will explore the fundamentals of this tool.
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Audit - How to deploy
In this video, we will explore how you deploy this tool.
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Audit - Demonstration
In this video, we will explore how to deploy this tool in practice.
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Kaizen - Fundamentals
In this video, we will explore the fundamentals of this tool.
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Kaizen - How to deploy
In this video, we will explore how to deploy this tool.
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Kaizen - Demonstration
In this video, we will go through a demonstration of how to use this tool.
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Kanban - Fundamentals
In this video, we will explore the fundamentals of this tool.
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Kanban - How to deploy
In this video, we will explore how to deploy this tool.
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Kanban - Demonstration 1
In this video, we will run through a demonstration of this tool.
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Kanban - Demonstration 2
In this video, we will run through a demonstration of this tool.
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Gemba Walk - Fundamentals
In this video, we will explore the fundamentals of this tool.
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Gemba Walk - How to deploy
In this video, we will explore how to deploy this tool.
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Gemba Walk - Demonstration
In this video, we will run through a demonstration of this tool.
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Process mapping - Fundamentals
In this video, we will explore the fundamentals of this tool.
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Process mapping - How to deploy
In this video, we will explore how to deploy this tool.
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Process mapping - demonstration
In this video, we will run through a demonstration of this tool.
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5S - Fundamentals
In this video, we will explore the fundamentals of this tool.
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5S - How to deploy
In this video, we will explore how to deploy this tool.
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5S - Demonstration
In this video, we will run through a demonstration of this tool.
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Section quiz
A selection of questions to test your knowledge so far.
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Role of team & SMEs
In this video we will explore the importance of having a strong, proactive and engaged team during the initiative.
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Role of team & SMEs continued
In this video, we will continue to explore the role of teams & SMEs.
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Role of communication
In this video, we will explore the role of communication in continuous improvement.
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Role of communication continued
In this video we will continue to explore who exactly can launch, conduct and become involved in a CI Initiative.
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Role of communication continued
In this video, we will continue to explore the role of communication in continuous improvement.
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Role of tools
In this video, we will explore the role of tools in continuous improvement.
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Role of tools continued
In this video, we will continue to explore the role of tools in continuous improvement.
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Who conducts continuous improvement?
In this video, we will understand who conducts continuous improvement.
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A day in the life...
In this video, we will run through a day in the life of a department deploying continuous improvement.
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Overview
In this video, we will look at the methodologies from a high level perspective.
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Six Sigma
In this video, we will introduce the Six Sigma methodology.
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Lean
In this video, we will introduce the Lean methodology.
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Total Quality Management
In this video, we will introduce the Total Quality Management methodology.
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PDCA
In this video, we will introduce the PDCA methodology.
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Theory of Constraints
In this video, we will introduce the Theory of Constrains methodology.
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The set up
In this video, we will explore the set up of the organization.
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The issue
In this video, we will explore the issue being faced by the organization.
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The issue continued
In this video, we will continue to look at the issue being faced.
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The ask
In this video, we will look at the ask for this initiative.
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The ask continued
In this video, we will continue to look at the ask of this initiative.
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What was done?
In this video, we will look at what was done to deliver this initiative.
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What was the outcome?
In this video, we will look at what the outcome of this initiative was.
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Benefits & lessons learned
In this video, we will look at the benefits & lessons learned of this initiative.
