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Communication Skills – 11 Communication Courses In 1

Master Communication Skills: Learn Persuasion, Negotiation, Body Language, Emotional Intelligence And More!
Instructor:
Expert Academy
10,010 students enrolled
English [Auto]
Develop your communication skills to effectively express your thoughts and ideas in any context.
Learn to convincingly put forth your arguments and sway opinions in your favor.
Acquire the skills to make a lasting impact and influence those around you in personal and professional settings.
Improve your social skills to build stronger relationships and network more effectively.
Gain expertise in negotiation strategies to arrive at mutually beneficial outcomes in any situation.
Understand and interpret body language to gain deeper insights into people's thoughts and feelings.
Cultivate the ability to recognize, understand, and manage your emotions and the emotions of others.
Learn to deliver compelling and impactful speeches that captivate your audience.
Master media communication, boost confidence and authority, resonate with audiences, and effectively structure content for maximum impact.
Master the art of meaningful feedback: understand its importance, prepare effectively, and learn impactful styles and techniques for giving feedback
Master the nuances of virtual communication to effectively connect and collaborate in digital environments.
Learn to craft and deliver compelling pitches: Captivate attention, address needs, use persuasive language, and passionately convey your ideas.
Master cross-cultural communication: Recognize cultural values, adapt to diverse settings, and navigate international negotiations & conflicts.

Transform Your Personal & Professional Life with Our Comprehensive Communication Course Bundle!

Step into a world of exceptional learning with our specially designed bundle, a product of collaboration among world-renowned communication experts. This dynamic package unites 11 distinct online courses, creating an extraordinary journey of comprehensive communication skill-building.

This all-in-one bundle encapsulates the following individual courses:

  1. The Art of Persuasion & Influence – Phil Hesketh: Unlock the secrets to persuasive power, and learn to sway minds and hearts with Phil’s groundbreaking strategies.

  2. Negotiation Skills – Gavin Presman: Elevate your negotiation artistry, gaining the finesse to turn every negotiation into a win-win.

  3. Body Language & Lie Detection – Darren Stanton: Become a human lie detector, deciphering unspoken cues to reveal hidden truths.

  4. Emotional Intelligence – Jane Sparrow: Master the art of emotional acuity, fostering deeper connections and understanding in every interaction.

  5. Public Speaking Mastery – Alan Stevens: Command every stage with charismatic public speaking skills that captivate and inspire audiences.

  6. Navigating Difficult Conversations – Alan Stevens: Gracefully steer through challenging dialogues, turning potential conflicts into opportunities for growth.

  7. Excellence in Virtual Communication – Gavin Presman: Shine in the digital realm with unparalleled virtual communication techniques.

  8. Media Interview Skills – Edie Lush: Tackle media engagements with confidence, projecting a powerful and polished presence.

  9. How To Give Feedback – Debra Corey: Transform your feedback into a tool for profound and positive change.

    Deliver The Perfect Pitch – Alan Stevens: Craft pitches that resonate deeply, persuading and captivating your audience.

  10. Deliver The Perfect Pitch – Alan Stevens: Craft pitches that resonate deeply, persuading and captivating your audience.

  11. Cross-cultural communication – Imani Bruce: Navigate the global stage with ease, bridging cultural divides with sensitivity and intelligence.

What Awaits You in This Course?

This comprehensive program is designed to equip you with the skills to:

  • Develop Unparalleled Persuasive Power

  • Achieve Mastery in Negotiations

  • Decode Non-Verbal Communication

  • Elevate Your Emotional Acumen

  • Become a Public Speaking Prodigy

  • Tackle challenging conversations with grace.

  • Expertly Handle Challenging Dialogues

  • Dominate Digital Communication

  • Navigate Media Engagements with Authority

  • Transform Feedback into Growth Opportunities

  • Deliver Captivating Pitches

  • Bridge Cultural Divides

Meet Your Instructors:

  1. Phil Hesketh – A renowned motivational speaker specializing in persuasion and influence. With a proven track record in business development, Phil’s wisdom stems from real-life experiences and successful pitches to blue-chip companies.

  2. Gavin Presman – Globally recognized sales and communication trainer, inspiring thousands with his expertise. Gavin’s accolades include Microsoft’s “Highest Rated Global Trainer” award and multiple National Training Awards.

  3. Darren Stanton – Known as “The Human Lie Detector,” Darren is an expert in body language and deception detection. His insights have illuminated the understanding of public figures ranging from political leaders to celebrities.

  4. Jane Sparrow – Jane’s mission is to create sustainable high-performance cultures. As the founder of The Culture Builders, she helps organizations unlock their performance potential by transforming their cultures.

  5. Alan Stevens – A reputation expert, Alan is a master of public speaking and difficult conversations. His clientele includes politicians, TV presenters, and companies like Virgin and Google.

  6. Edie Lush – An award-winning journalist, an events MC and a communication trainer. She hosts events virtually and around the world – from Davos to Cannes Lions to the COP Climate Summits. Her clients include Google, FIA, McKinsey, Visa and Yale University.

  7. Debra Corey – A highly experienced and award-winning HR leader, consultant, instructor, world-class speaker, three-time author, and was named one of the top 101 global employee engagement influencers.

Join us on this journey and empower yourself with skills that can skyrocket your personal and professional growth. Let’s unleash the best version of you!

7 COMMUNICATION COURSES IN 1

1
Course #1: The Psychology Of Persuasion & Influence
2
Course #2: Negotiation Skills: Become A Master Of Negotiation
3
Course #3: Body Language & Lie Detection
4
Course #4: Emotional Intelligence
5
Course #5: Public Speaking
6
Course #6: Difficult Conversations
7
Course #7: Virtual Communication

COURSE #1: THE PSYCHOLOGY OF PERSUASION & INFLUENCE

1
What You Will Learn This Course

In this introductory lecture Phil explains what he's going to cover in this course, and how it can help with developing relationships.

2
Who Is Phil Hesketh?

In this lecture Phil gives his background including his degree in psychology, his experience at Proctor & Gamble, founding his own advertising agency and growing it to £48m per year turnover. Now he's an independent speaker and talks around the world on the topics of Persuasion & Influence.

OUR 7 FUNDAMENTAL PSYCHOLOGICAL DRIVERS

1
Psychological Drivers: 1 - Love, 2 - Importance & 3 - Belonging

In this lecture Phil covers the first 3 psychological drivers:

  1. To feel loved

  2. To feel important

  3. To feel that you belong

He also talks about the "universal killer question" and why it is important.

2
Psychological Drivers: 4 - Belief

In this lecture Phil talks about the human need for people to believe in something, and why it's important. 

He mentions the flawed belief in two-leg football matches that it's best to play the away leg first, and the home leg second. 

He talks about how you need to separate opinions and fact when it comes to beliefs.

3
Psychological Drivers: 5 - Certainty & Uncertainty

Phil explains why some people need different levels of certainty and uncertainty, and how a balance is needed for everyone. He gives the key question you need to ask to unravel people's needs.

4
Psychological Drivers: 6 - Need For Growth

Phil explains why people have a fundamental need for growth, be it in terms of money, happiness and many other things. Unlocking these desires helps understand how you what people really want and how you can give it to them. 

5
Psychological Drivers: 7 - Need For A Place

With this final psychological driver Phil explains people's need for a place, sums up the other 6 drivers and how you can ask the key questions to unlock people's desires.

WHY WE DO WHAT WE DO AND HOW WE FORM OPINIONS

1
First Impressions ~ How They’re Formed And How To Form A Good One

In this lecture Phil explains how you form first impressions and three top tips for forming good ones from his time at Harvard: Eye contact, handshake & using the name.

2
The ‘Facts, Feelings And After Effects’ Of Every Conversation

In this lecture Phil explains how he accidentally ran 65 yards of the London Marathon with a couple bottles of wine and a lasagne!

More importantly he goes onto explain how every conversation works, the three components and the need to form a cabal with someone. 

3
How To Get People To Jump Through​ Hoops Like A Dolphin

In this lecture Phil explains why dolphins jump through hoops and the most persuasive expressions you can use to get people to do it for you:

  1. "I'll tell you what I like about you......"

  2. Tell people what they're good at

  3. Catch people doing something right

4
The Psychological Difference Between Persuasion And Influence

In this lecture Phil explains the single most important thing you can do to help and improve a relationship. 

He explains how Roger the golf pro let him down and why "people don't care how much you know until they know how much you care".

5
The Importance Of Understanding How People Have Beliefs And How Placebos Work

In this lecture Phil covers Robin Dunbar's 150 friends theory, and the order of engagements:

  1. Ritual and cliche

  2. Events

  3. Judgements

  4. Ideas

  5. Love

He also talks about the importance of the number 7. For example the maximum number of people for a conversation, or the maximum number of people a single person can manage. 

BODY LANGUAGE: READING & INTERPRETING IT

1
How To Read Body Language And the ‘Tells’

In this lecture Phil talks about how some of the accepted rules of communication are simply not true, and he stresses that if you body language is not consistent with what you're saying, people won't believe what you're saying. 

One key trick is to look for is that people who are lying don't blink. 

2
The Difference Between ‘Intent’ And ‘Impact’

In this lecture Phil talks about the difference between Intent and Impact, and why you need to be careful to understand the difference, particularly on email. 

3
How To Work Out What People Really Mean When They Say Certain Things

In this lecture Phil explains how sometimes a single word can make all the difference. 

For example the key difference between:

  1. Can I have your number?

  2. Whats the best number to get you on?

4
The Big Difference That Little Words Can Make

In this lecture Phil covers the importance of key words in conversations such as: "honest", "actually", "because", "real", "normally" and "open-minded".

They're all TNT - "Tiny Noticeable Things".

5
How To Tell When People Are Lying And What To Do About It

In this lecture Phil explains why 'Good Cop / Bad Cop' works and how it can be applied in reality. How to use "When you say...." and the importance of asking more questions.

HOW TO HANDLE DIFFICULT PEOPLE WITH A SMILE

1
How To Put Things Right When You’ve Put Things Wrong

In this lecture Phil explains how to deal with complaints and gives an example of how to use 'the role of devastation'.

2
The Principles Of Objection Handling

In this lecture Phil explains the fundamental principles of absorbing objections, how to use agreements to move forward and using hypothetical questions.

3
The Importance Of Being Part Of The Solution

In this lecture Phil talks about how its important to become part of the solution even if you are part of the problem. 

Thinking "me and you together"

4
Constructive Criticism

In this lecture Phil explains how constructive criticism is important and how you can make it easier to deliver. His golden rules:

  1. Don't call it constructive criticism

  2. Give of yourself first

  3. And then how about you?

5
How To Handle Difficult Situations During And After The Event

In this lecture Phil explains some techniques to avoid difficult situations and the impact on reputation. 

Phil's equation is: Reputation is equal to the experience had with you, minus what they expected of you.

He stresses the importance in business of doing what you say you're going to do. 

HOW TO KEEP IMPROVING RELATIONSHIPS

1
How The Roman Empire, The Beatles, And The Titanic Really Failed

In this lecture Phil gives you examples of what happens when relationships go wrong using examples of The Roman Empire, The Beatles & The Titanic. 
He explains how greed and complacency can damage and break relationships. 

2
How And Why All Relationships & Companies Follow The Same Course

In this lecture Phil talks about how companies and relationships follow similar paths. How things can "drift" if you don't stay on top of things. 
He explains why you need to look for the 'one thing' to improve things in any relationship. 

3
How To Keep Improving Even The Best Relationships

In this lecture Phil explains how you can still improve even the best relationships, and how you can't allow things to become 'standard' or 'normal'. 

How one-off inconsistent gestures such as hand-written notes can make the biggest difference.

HOW RELATIONSHIPS DEVELOP & HOW TO RELATE TO PEOPLE

1
How To Develop Trust And How To Measure It

In this lecture Phil covers the 4 key ingredients to generate trust:

  • Honesty

  • Expertise

  • Reliability

  • Self-interest

2
How To Get On With Everyone Better

In this lecture Phil explains some techniques to improve meetings and contact by asking the right questions, and being interested in other people.

3
How To Understand People Better And The Role Of Linear Probing

In this lecture Phil explains how to use the technique of 'linear probing' to demonstrate an interest in people to understand them better. 

4
How To Improve All Your Relationships In The Long Term

In this lecture Phil explains the importance of 'small acts of kindness' - that is doing something without expecting anything in return.

CONCLUSION

1
What We've Covered So Far

In this summary Phil covers everything he's covered in this course.

2
Next Steps

Phil gives some top tips for other learning resources if you'd like to know more.

COURSE #2: NEGOTIATION SKILLS: BECOME A MASTER OF NEGOTIATION

1
Welcome & Course Overview

In this module Gavin welcomes participants and provides an overview of the contents, and introduces the collaborative principles behind the programme.

THE PRINCIPLES OF COLLABORATIVE NEGOTIATION

1
Why Good Negotiation Practice Leads To Better Relationships

Gavin explains how his system for collaborative negotiation produces more in the way of results, improving personal and professional relationships in the process. In this module you will get to see how you can apply the principles of collaborative negotiation to improve relationships and results for you.

2
Shameless Book Plug

Gavin talks about his best-selling book on this topic, which you can buy on Amazon and at Waterstones and all other great bookstores.

3
Millie's Cookies Story

In this bonus lecture Gavin tells a story about how he was taught a great lesson in negotiation - from his 6 year old niece. In doing so he introduces the key phrase "If you....then I....." and demonstrates how you can use it to shift the balance of power in any negotiation to achieve more win win.

4
Exercise 1: Intentions / Objectives For This Programme

In this briefing Gavin invites you to create your personal objectives for the programme. You will explore the positive results you want from this programme, and articulate in your workbook, the areas where you will apply this learning to make a difference. 

GIVING STRUCTURE TO YOUR NEGOTIATION STRATEGY

1
Negotiation Is Not...

In this lecture Gavin distinguishes between effective negotiation practices and some of the behaviours that will prove ineffective and damaging in the long term.

2
Distinguishing Negotiation From "Haggling"

In this lecture Gavin tells some stories from his experiences in overseas markets that distinguish between effective negotiation strategies, and market style haggling.

3
The 7 Steps to Negotiation Success

In this lecture Gavin explains the seven stages of effective negotiations and shows you how you can use them to develop better deals.

4
Exercise 2: Giving Structure To Your Negotiations

In this briefing Gavin invites you to reflect on a recent negotiation in which you've been and also to explore how you used each of the 7 steps. 

STEP ONE - PREPARING YOURSELF FOR COLLABORATIVE NEGOTIATION

1
Preparing Yourself And Your WIN Outcomes

In this lecture Gavin introduces a key idea in preparation, ensuring you are equal, and that the other party is ready to negotiate with you.

2
Exercise 3: Securing Commitment To Negotiate

In this briefing Gavin invites you to create agreement phrases that you will be comfortable using to ensure that before you begin your negotiations, you have received agreement from the other party that you are equal, and that they are ready to negotiate. Make sure you watch these exercise briefings, and complete the exercises, to get the most from this material.

3
The 4 P's

In this lecture Gavin introduces a key model to help you prepare, the 4 P's, (or the 4 "likes"). Understanding the Preferences, Prejudices, Personality and Past of the person you are negotiating with is key to successful collaboration.

4
The Importance Of Personality

In this lecture Gavin highlights the importance that personality plays in negotiation, and stresses the importance of getting to know the person you are negotiating with before you have to make a final agreement.

5
We, Then Me

In this lecture Gavin demonstrates why a "We then Me" attitude produces more effective results for professional negotiators.

6
Exercise 4: The 4 P's

In this briefing Gavin asks you to consider a negotiation you are involved with and asks you to apply the 4P's to the person you are negotiating with. As you complete this exercise you will start to understand more about the way you will have to plan and execute this negotiation differently according to what you know about the person you are negotiating with. 

STEP TWO - PREPARATION - UNDERSTANDING THE POWER OF VARIABLES

1
Introduction To Variables

In this lecture Gavin introduces one of the key concepts in effective negotiations; variables. He explains the importance of searching for these "creative options" and explains why at this stage you will need to start thinking about variables as a critical tool to getting deals that works for all the parties in your deals.

2
Examples Of Excellent Creativity In Variables

In this lecture Gavin gives some examples of creativity in variables.

3
Exercise 5: Understanding The Power Of Variables

In this briefing you are invited to start to brainstorm for yourself the variables you will use in future negotiations to get more for yourself, and more for others.

4
Using The WIN Matrix

In this lecture Gavin introduces another critical tool for the successful negotiator, the 'WIN Matrix'. This tool will help you plan effectively for future negotiations by articulating your top middle and bottom lines for future deals. Gavin also discusses here the BATNA, your best alternative to a negotiated agreement.

5
Exercise 6: Write Your Win Matrix

In this briefing you are invited to start to use the WIN tool in a real scenario. Using your workbook you will set a Want, Intend and Need point for a future negotiation scenario.

STEP THREE - UNDERSTANDING YOUR PARTNER'S POINT OF VIEW

1
Introduction

In this short introduction to this section Gavin explores the importance of seeing your partner's point of view as you are preparing to negotiate. 

2
Example Story: Maps of the World - Dyl's Den

In this lecture Gavin explore how humans create their own maps of the world, and explains how you can gain important ground in preparation by seeing through the lens of the person you are negotiating with.

3
Exercise 7: Stepping Into Your Partner's Shoes

In this briefing Gavin invites you to take a journey into the mind of a person you need to negotiate with. By stepping into their shoes you will get to prepare from their viewpoint and gain a critical insight into how you can create an agreement that works for all.

STEP FOUR - DISCUSSING

1
Introduction: Stating Intentions

In this opening lecture Gavin explains the importance of getting onto equal ground before you discuss any issues with your negotiation partner. He introduces the importance of stating your intentions and getting agreement to collaborate, before you enter any further into a negotiation.

2
Co-Active Listening: Are You Really Listening?

This lecture introduces a key concept in the world of mediation, and shows how you can go beyond "active listening" when you negotiate. You will see how you can use "co-active listening" to deepen your understanding, and build long lasting rapport with anyone with whom you need to negotiate. 

3
The Power Of Pause

In this lecture Gavin explains how great negotiators, and effective listeners, use the power of pause to build rapport, deepen understanding , and get to the heart of important issues.

4
Exercise 8: Using Open Questions

In this exercise you will get to practice turning your "closed questions" into "open questions". In doing so you'll learn a key tool into opening mouths, minds, hearts and wallets.

5
Exercise 9: Going Above And Beyond Their Wildest Dreams

In this exercise you are challenged to think about what you can do to really exceed the expectations of your negotiation partner and find creative variables to use that create a radical shift in how they get value from their relationship with your business.

6
Exercise 10: Socratic Questioning

In this lecture Gavin introduces the concept of Socratic questioning, and demonstrates the concept  with our cameraman.

7
Exercise 11: Creating A Discussion Agreement Statement

In this exercise you are invited to practice using agreement statements to build agreement in your negotiations.

STEP FIVE - PROPOSING

1
Introduction To The Propose Stage

In this lecture Gavin stresses the importance of making your proposal clear and being in control of the negotiation by controlling the proposal.

2
Exercise 12: Putting Your Proposal Into Writing

In this exercise you get to put the theory into practice by writing your own proposal.

STEP SIX - BARGAINING

1
Introduction
2
Exercise 13: Creating A Bargaining Agreement Statement

In this exercise Gavin asks you to think about a question or statement you might use to ensure you are both on the same page

3
The Power Of Silence

Here Gavin explains the value of moving in small steps and how silence can be your friend in a negotiation

4
Exercise 14: Developing Your Time-Out Strategy

In this exercise Gavin wants you to think about how you create your time outs in a negotiation

STEP SEVEN - AGREEING

1
Introduction

In this lecture Gavin stresses the importance of using the bargaining stage to exchange variables effectively, creating the foundation of an agreement that will work effectively for both parties. 

2
The Written Columbo

In this short lecture Gavin warns you of the perils of letting your negotiation partner control the negotiation by being the one who sends you their proposal first.

3
Exercise 15: Drafting An "Agreement In Principle"

In this practical exercise you will get to draft an agreement in principle, to articulate an agreement you have created.

GETTING YOURSELF OUT OF THE WAY - THE HUMAN OPERATING SYSTEM

1
Introduction – The Missing Link

In this fascinating lecture Gavin introduces the Principles behind Innate Health, and shows you how you can understand your human operating system and use it more effectively to get more of what you want in life.

2
Exercise 16: Noticing Your Thinking

In this exercise you are challenged to explore in a deeper way how you're thinking is the source of your feelings, and your whole human experience. This exercise will help you to gain your own insight into how the human operating system, And an understanding of it will support you as a negotiator.

3
What Does This Mean In Your Negotiations?

In this lecture Gavin explains how effective negotiators use their understanding of how the mind works, and how others operate, to connect more deeply, and influence more effectively, the people with whom they negotiate.

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