Virtual Communication Masterclass
Do you want to become a master in communications? Do you want to learn how to strengthen your communication skills and apply them in a virtual environment? Do you want to learn to effectively engage your virtual audience and pitch successfully through this medium? If so, this course is designed for you.
The COVID-19 pandemic has made many permanent changes, especially in how we work. Hybrid working environments are far more commonplace than they used to be, meaning many employees have had to adapt to a virtual working environment. Whilst working from home can be easier for some, virtual communication is still something many haven’t mastered.
In this course, you are going to learn and perfect effective virtual communication skills that will help you both lead and listen during online working sessions. By putting a focus on connection, empathy and engagement, you will soon know exactly how to tailor your virtual presentations to the audience at hand. You will also be given storytelling techniques and persuasion psychology tips, meaning you will always know how to have a successful virtual meeting that keeps the audience interested and actively listening.
Not only will you be able to lead sessions, but you will become an engaged participant in them too. By learning the ‘4 Golden Questions’ and the ‘3 steps of active meeting design’, you can ensure that every virtual meeting you are part of is given a richer purpose.
Put all this together, and you have an eclectic set of virtual communications skills that will have you looking forward to engaging in the virtual environment, rather than dreading it and waiting for it to be over.
Connecting Virtually
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1
IntroductionGavin welcomes you to the course and shares an overview of how it is designed to inspire and empower you to connect, communicate and persuade more effectively using virtual platforms. Download the L1 Programme Outline supporting document.
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2
Actionable Insight
In this lecture, Gavin explains the importance of the practical elements of the course and encourages you to start your active learning journey by reflecting on and recording your personal learning objectives. Download the L2 Personal Objectives and Learning Plan supporting document.
Understanding Personality
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3
Using Virtual Tools To Connect
Gavin discusses virtual tools and outlines the importance of mastering the technology that you will be using to connect with audiences in a virtual world. Download the L3 Virtual Tools - Skills Audit and Action Planning supporting document.
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4
The Virtual Difference
Gavin explores differences between experiencing the audience in a virtual environment vs in-person and suggests ways you may need to tune up or tone down particular aspects of your presentation style to connect more effectively with your audience. Download the L4 Tune Up - Tone Down Exercise supporting document.
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5
Engaging Questions
Gavin describes how effective presenters use questions to engage and interact with their audiences. Download the L5 Using The 4 Questioning Styles In Practice supporting document.
Interactive Meeting Design
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6
Understanding Personality
In this lecture, Gavin explores how the personality of individuals and the group will impact the virtual environment. Download the L6 Personal Personality Audit Using Lumina Splash App supporting document.
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7
Adapting To Different Styles
Gavin describes how you may be able to adapt your presentation style and content to connect with the different personalities you may need to influence. Download the L7 Customer or Colleague Audit & Action Plan supporting document.
Engaging Your Audience
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8
Interactive Meeting Design
In this lecture, Gavin explains the importance of taking meeting design seriously in a virtual world. He introduces the first step of design, using the Four Golden Questions, to plan your sessions to have the maximum impact. Download the L8 The 4 Golden Questions Exercise supporting document.
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Three Steps To Success
Gavin describes how to use the three steps to make sure your audience is engaged before, during and after every presentation or meeting. Download the L9 Three Steps Exercise supporting document.
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10
Mastering Your Technology
In this lecture, Gavin provides some tips to mastering the technology used in online presentations. He provides some pointers to enable you to master your kit, as well as looking and sounding your best online. Download the L10 You Technology Action Plan supporting document.
Virtual Pitching
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11
Engaging Your Audience Through Storytelling
Gavin explores the importance of engaging your audience through storytelling and suggests ways you can incorporate this naturally appealing skill into your presentation toolkit. Download the L11 Talk Like Ted supporting document.
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12
The Say Say Say Structure
In this lecture, Gavin outlines a simple structure to keep yourself on track and your audience engaged. Download the L12 Say Say Say Exercise supporting document.
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13
Clarity
Gavin explores the importance of clarity on communication and provides some insight into how to edit down what you say to have more impact. Download the L13 Editing For Clarity supporting document.
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14
Using Your Voice
In this lecture, Gavin explains how you can use your voice more effectively to be persuasive and engaging online. Download the L14 Voice Recording Exercise supporting document.
Conclusion
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15
How To Use Virtual Presentation Skills To Sell
Gavin explores how the tools we have discussed in this course can be used to pitch effectively in an online environment and to sell ideas, products or services.
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16
The Agreement Staircase
Gavin describes how persuasive people will use a progressive approach to building agreement patterns with their audience, called The Agreement Staircase. Download the L16 The Agreement Staircase supporting document.
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17
Handling Questions
In this lecture, Gavin explores a useful structure to welcome and deal with questions for your audience in a way that inspires confidence.
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18
Tips From The World Of Improv
Gavin discusses what he has learnt from the world of improvised comedy. He shows you how you can use some simple improv tools to be more present and spontaneous with your audiences.
