RCA: Root cause analysis
- Description
- Curriculum
- FAQ
- Reviews
Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the actual causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly.
In this course, you will learn:
– What is a root cause analysis?
– What is the process required to conduct an root cause analysis? (The 8D Process).
– The purpose and importance of root cause analysis.
– Tools and methods required for root cause analysis.
– Key points to consider when conducting root cause analysis (controls, causes, types, people etc.)
– A case study example.
Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization – something that organizational leaders will be keen to see!
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What is root cause analysis?In this video, we will look at what root cause analysis is.
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The purpose of root cause analysis
In this video, we will look at the purpose of root cause analysis.
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Benefits of root cause analysis
In this video, we will look at the benefits of root cause analysis.
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Examples of root cause analysis
In this video, we will look through some examples of root cause analysis.
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Root cause analysis document
In this video, we will look at the role a document can play within this process.
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Scenario
In this video, we will look at the scenario we are going to work through in this course.
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Overview of the 8D process
In this video, we will look at an overview of the 8D process.
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Phase 0 - Plan your approach
In this video, we will look at the work that needs to occur before you begin the 8D process officially.
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Phase 1 - Establish the team
In this video, we will run through phase 1 of the 8D process.
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Establish the team - example
In this video, we will run through phase 1 of the 8D process.
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Phase 2 - Define the problem
In this video, we will run through phase 2 of the 8D process.
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Define the problem - example
In this video, we will run through phase 2 of the 8D process.
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Phase 3 - Interim actions
In this video, we will run through phase 3 of the 8D process.
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Interim actions - example
In this video, we will run through phase 3 of the 8D process.
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Phase 4 - Identify & verify the root cause
In this video, we will run through phase 4 of the 8D process.
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Identify & verify the root cause - example 1
In this video, we will run through phase 4 of the 8D process.
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Identify & verify the root cause - example 2
In this video, we will run through phase 4 of the 8D process.
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Phase 5 - Identify & choose corrective actions
In this video, we will run through phase 5 of the 8D process.
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Identify & choose corrective actions - example 1
In this video, we will run through phase 5 of the 8D process.
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Identify & choose corrective actions - example 2
In this video, we will run through phase 5 of the 8D process.
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Identify & choose corrective actions - example 3
In this video, we will run through phase 5 of the 8D process.
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Phase 6 - Implement corrective actions
In this video, we will run through phase 6 of the 8D process.
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Implement corrective actions - example
In this video, we will run through phase 6 of the 8D process.
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Phase 7 - Preventative actions
In this video, we will run through phase 7 of the 8D process.
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Preventative actions - example
In this video, we will run through phase 7 of the 8D process.
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Phase 8 - Team recognition
In this video, we will run through phase 8 of the 8D process.
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Team recognition - example
In this video, we will run through phase 8 of the 8D process.
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Section quiz5 questions to test your knowledge on the 8D process.
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High level overview of the tools
Here we will conduct a quick overview of the main tools required to complete an RCA.
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Pareto Chart - Fundamentals
Here we will explore the Pareto chart tool in more detail.
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Pareto Chart - How to deploy
In this video, we will seek to understand how to deploy this tool.
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Pareto Chart: Demonstration
Here we will run through an example Pareto Chart and look at how to construct one.
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5 Whys - Fundamentals
Here we will explore the 5 whys tool in more detail.
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5 Whys - How to deploy
In this video, we will seek to understand how to deploy this tool.
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5 Whys - Scenario
In this video, we will run through the scenario to be used in our demonstration.
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5 Whys: Demonstration
Here we will run through an example 5 Whys Analysis and look at how to construct one.
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Fishbone Diagram - Fundamentals
Here we will explore the fishbone diagram tool in more detail.
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Fishbone Diagram - How to deploy 1
In this video, we will seek to understand how to deploy this tool.
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Fishbone Diagram - How to deploy 2
In this video, we will seek to understand how to deploy this tool.
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Fishbone Diagram - Scenario
In this video, we will run through the scenario to be used for this demonstration.
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Fishbone Diagram: Demonstration
Here we will run through an example Fishbone Diagram and look at how to construct one.
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Drill Down - Fundamentals
Here we will explore the drill down tool in more detail.
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Drill Down type 1 - How to deploy
In this video, we will seek to understand how to deploy this tool.
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Drill Down type 1 - Scenario
In this video, we will explore the scenario to be used to deploy this tool.
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Drill Down type 1: Demonstration
Here we will run through an example Drill Down and look at how to construct one.
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Drill Down type 2 - How to deploy
In this video, we will seek to understand how to deploy this tool.
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Drill Down type 2 - Scenario
In this video, we will run through a scenario example of the type 2 tool.
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Drill Down type 2: Demonstration
In this video, we will run through a demonstration of this tool.
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Fault Tree Analysis - Fundamentals
In this video, we will introduce this tool.
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Fault Tree Analysis - How to deploy
In this video, we will seek to understand how to deploy this tool.
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Fault Tree Analysis - Demonstration
In this video, we will run through our tool demonstration.
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FMEA - Fundamentals
Here we will explore the FMEA tool in more detail.
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FMEA - How to deploy
In this video, we will seek to understand how to deploy this tool.
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FMEA - Scenario
In this video, we will look through our demonstration scenario.
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FMEA: Demonstration
Here we will run through an example FMEA and look at how to construct one.
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Issue / error log - Fundamentals
Here we will explore the issue / error log tool in more detail.
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Issue / error log - How to deploy
In this video, we will seek to understand how to deploy this tool.
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Issue / Error Log: Demonstration
Here we will run through an example Issue / Error Log and look at how to construct one.
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Root cause analysis matrix
In this video, we will run through a matrix of the root cause tools to understand which tool to use when.
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Try out one of the tools! -
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Section quiz
A 5 question quiz to test your understanding of what has just been covered.
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Reactive vs. proactive root cause analysis
In this video, we will explore the art of delivering root cause analysis both reactively and proactively.
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Types of causes
In this video, we will explore the types of causes of issues and problems you could potentially see.
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Types of control
In this video, we will explore the types of controls you may want to deploy post fixing your problem.
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Importance of people
In this video, we will explore the importance of engaging with people throughout this process.
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Facilitating a session
In this video, we will look at how you can successfully facilitate a session.
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A day in the life of...
In this video, we will run through a day in the life of a team deploying root cause analysis.
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Initiate the RCA
In this video, we will discuss how I initiated the RCA initiative in this case study example.
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Key actions
In this video, we will explore the key actions that were taken during this initiative.
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Key deliverables
In this video, we will look at the key deliverables identified and provided as part of this initiative.
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Benefits
In this video, we will look at the benefits of taking the approach we did.
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Lessons learned
In this video, we will look at the main lessons learned from this case study.
