Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.
Quality Management for Business Excellence:
-
Are you new to Quality and want to start with a strong foundation of Quality Management concepts?
-
Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your basic understanding of Quality Management?
-
Are you working in the field of Quality Management and want to refresh your knowledge?
If the answer to any of the above questions is “yes”, then this course is for you.
Why this course?
-
Start your Six Sigma learning with an experienced instructor having 35 years of practical experience in implementing Quality Management and Continuous Performance Improvement.
-
26,000+ satisfied students. This course has the highest number of student enrollments amongst others in this category.
What is covered in this course?
-
Definitions of Quality
-
How can you achieve quality if you don’t understand what quality is?
-
-
Why do businesses need to produce quality products?
-
Understand Garvin’s eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
-
Difference between Quality and Grade
-
Difference between Quality Assurance and Quality Control
-
Quality Management System
-
History of Quality
-
Quality Tools
-
Learn about seven basic quality tools.
-
-
Quality Costs – or the Cost of Poor Quality (COPQ)
-
Visible and invisible costs of quality
-
Prevention cost, appraisal cost, internal failure costs and external failure costs
-
Why do we need to measure the cost of quality?
-
-
Quality Awards – Deming Award, EFQM and MBNQA
-
In this section, you will learn about these three top global quality awards.
-
-
Quality Gurus – Edwards Deming, Joseph Juran and Philip Crosby.
-
In this section learn about the life and teachings of these quality gurus.
-
-
Understanding waste
-
Three broad categories of waste: Muda, Mura and Muri
-
TIMWOODS
-
Transportation
-
Inventory
-
Motion
-
Waiting
-
Overprocessing / Extra Processing
-
Overproduction
-
Defects
-
Skills Underutilized / Non-Utilized Talent
-
-
What are other students saying about this course?
-
Very helpful in terms of learning more on different terms describing Quality as a word. Very educative now understand various principles of quality. (5 stars by Paul Wachira)
-
This is my second course from Sandeep – I appreciate the easy to digest material broken up into small chunks. The slides are clear, and he ties concepts together. (5 stars by Jessica Uibel)
-
Very nicely organized, layed out and enjoyable content! (5 stars by Howard Choi)
-
Great course again. Thank you Mr. Sandeep Kumar for explaining everything so well. I am looking forward in attending another course from you. (5 stars by Stefan Verleg)
-
I recommend this course to any QAQC Personnel. It was very educative. (5 stars by Felix Ekanem)
What are you waiting for?
This course comes with Udemy’s 30 days money-back guarantee. If you are not satisfied with the course, get your money back.
I hope to see you in the course.
Garvin's Eight Dimensions of Quality
-
1What is Quality?
What is quality? How would you define quality? What is the difference between quality and grade?
-
2Download Slides
-
3**** How to Define Quality? Seven Definitions of Quality. *****
Explanation of various definitions of quality including the one by ISO 9000:2005.
-
4Definition 1: Quality is Conformance to Requirements
-
5Definition 2: Quality is Fitness for Use
-
6Definition 3: Quality is Meeting Requirements
-
7Definition 4: Quality is Exceeding Expectations
-
8Definition 5: Quality means being Better than Competitors
-
9Definition 6: Quality means being Defect Free
-
10Definition 7: Quality as Defined by ISO 9000:2015
-
11Difference between Quality and Grade
-
12Why Quality?
Quality Assurance, Control and Management System
-
13**** Garvin's Eight Dimensions of Quality ****
-
141. Performance (Garvin's Eight Dimensions of Quality)
-
152. Features (Garvin's Eight Dimensions of Quality)
-
163. Reliability (Garvin's Eight Dimensions of Quality)
-
174. Conformance (Garvin's Eight Dimensions of Quality)
-
185. Durability (Garvin's Eight Dimensions of Quality)
-
196. Serviceability (Garvin's Eight Dimensions of Quality)
-
207. Aesthetics (Garvin's Eight Dimensions of Quality)
-
218. Perceived Quality (Garvin's Eight Dimensions of Quality)
Quality Timeline
Learning Quality from Top Three Quality Gurus
Cost of Poor Quality
-
29Quality Gurus - Introduction
-
30*** Edwards Deming ***
-
31Deming is best known for
-
32Deming's 14 Principles of Management
-
33Principle # 1: Create Constancy of Purpose
-
34Principle # 2: Adopt the New Philosophy
-
35Principle # 3: Cease Dependence on Mass Inspection
-
36Principle # 4: Don’t Award Business on the Basis of Price
-
37Principle # 5: Improve Constantly and Forever
-
38Principle # 6: Institute Training on the Job
-
39Principle # 7: Institute Leadership
-
40Principle # 8: Drive Out Fear
-
41Principle # 9: Break Down Barriers
-
42Principle # 10: Eliminate Numerical Goals, Posters and Slogan
-
43Principle # 11: Eliminate Numeric Quotas
-
44Principle # 12: Remove Barriers to Pride in Workmanship
-
45Principle # 13: Education & Retraining
-
46Principle # 14: Take Action
-
47*** Joseph Juran ***
-
48Juran is best known for
-
4910 Steps to Achieve Quality by Juran
-
50Juran's Trilogy
-
51*** Philip Crosby ***
-
52Philip Crosby is best known for
-
53Four Absolutes of Quality
-
54Absolute #1: Quality is Conformance to Requirements
-
55Absolute #2: The System of Quality is Prevention
-
56Absolute #3: The Performance Standard is Zero Defects
-
57Absolute #4: The Measurement of Quality is the Price of Non-conformance
-
58Practice Activity - Quiz - Quality Gurus
Understanding and Eliminating Wastes from Processes
-
59Cost of Quality - Introduction
-
60Visible vs Invisible Cost of Poor Quality
-
61Classification - Cost of Conformance and Non-conformance
-
62Cost of Quality - 1. Prevention Cost
-
63Cost of Quality - 2. Appraisal Cost
-
64Cost of Quality - 3. Internal Failure Cost
-
65Cost of Quality - 4. External Failure Cost
-
66Why to Measure the Cost of Quality?
Seven Basic Quality Tools - All Quality Professionals Must Master
-
67Wastes - Introduction
-
68Waste - Philosophy
-
69Three Broad Categories of Wastes - 1. Muda
-
70Three Broad Categories of Wastes - 2. Mura
-
71Three Broad Categories of Wastes - 3. Muri
-
72*** Seven Types of Muda - TIMWOOD ***
-
731. Transportation Waste
-
742. Inventory Waste
-
753. Motion Waste
-
764. Waiting Time Waste
-
775. Overprocessing Waste
-
786. Overproduction Waste
-
797. Defects Waste
-
808. Unexploited Knowledge (and the topic conclusion)