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1117 reviews

Professional Diploma in Office Administration Management

Principles of work of Office Administrator. Required hard and soft skills. Introduction to MS Office and banking area
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Working principles of office administrator. Hard and soft skills required to become a office administrator. Basic MS office required for office administrator.

Course provided by MTF Institute of Management, Technology and Finance

MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.

MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.

MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry, and resident of the incubator “The Fintech House of Portugal”.

MTF is present in 208 countries and has been chosen by more than 400 000 students.

Areas of Learning: Introduction to office administration, What is office administration, Communication skills for office administrator, computer skills for office administrator, legal and ethical aspects of office administration, Office administration in banking.

Short Description: Course will be interesting to anybody who want to learn about the required skills for office administration and how to enhance the skills within an administrator. We will consider different topics, practical examples and cases and also will talk about how to implement the skills for developing the career.

Course Content:

  • Introduction to office administration

  • Communication skills for office administrator

  • Computer skills for office administrator

  • Legal and ethical aspects of office administration

  • Office administration in banking.

Course Full Description:

Introduction to the 360 degree overview of Office Administration:

• Working functionalities of Office administrator

• How communication skills are important for office administrator

• Legal aspects to be considered by an office administrator

• Practical of how to use MS word, MS powerpoint, MS excel

• Office administration skills required in banking

What is Office Administration Management?

Office Administration Management focuses on ensuring the smooth, efficient, and organized operation of an office environment. This includes tasks vital to the success of any company, whether small or large. Key areas include:

  • Resource Management: Overseeing office supplies, equipment, facilities, and budgets.

  • Information Management: Handling records, data organization, mail handling, and creating effective filing systems.

  • Communication: Managing phone calls, emails, internal memos, and external communications, ensuring clear information flow.

  • Staff Support: Supporting employees by coordinating schedules, managing payroll, and assisting with HR functions.

  • Project & Event Coordination: Planning meetings, conferences, travel arrangements, and other business events.

Main Functionality of an Office Administration Manager

The Office Administration Manager is the backbone of a well-run office. Their primary responsibilities include:

  • Overseeing Daily Operations: Ensuring all the gears of the office are turning smoothly, from supply orders to communication channels.

  • Problem Solving: Anticipating issues, troubleshooting problems, and implementing solutions as challenges arise.

  • Process Improvement: Identifying areas where efficiency can be optimized and streamlining existing administrative systems.

  • Supervision & Leadership: Guiding and supporting other administrative staff, providing training, and fostering a positive work environment.

  • Budgeting & Financial Oversight: Tracking expenses, preparing reports, and maintaining financial records.

How Office Administration Management Skills Build Your Career

Investing in developing your Office Administration Management skills offers numerous career advantages:

  • Increased Value: The ability to manage administrative operations effectively makes you indispensable in any business setting.

  • Transferable Skills: Skills honed in office administration, like communication, organization, and problem-solving, are in demand in virtually every industry.

  • Leadership Potential: Strong office management experience prepares you for supervisory roles and more advanced positions in management.

  • Varied Career Paths: Office administration offers room for growth into specialized fields such as human resources, project management, or executive assisting.

  • Entrepreneurial Opportunities: A solid administrative foundation is invaluable if you aim to one day launch your own business.

Course Authors:


Professor of The Retail Banking School
Digital Business and Retail Banking Expert


• MBA, The Boston University, USA

• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA

• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia

• Six Sigma Black Belt


• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.

• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.

• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.

Nabamita Ray


• MBA, The ICFAI University, India

• Bachelor of Agricultural Science, Doon University India


• 2 Year of experience as Marketing Expert and Business head.

• 1 Year of experience as Business Development Manager.

Linked topics:

  • Office Administration

  • Basic office skills

  • Basic Business skills

  • Communication skills

  • Organizational skills

  • Legal aspects of business

How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Course details
Video 4 hours
Lectures 6
Certificate of Completion
Full lifetime access
Access on mobile and TV

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