Team Management: How To Manage Virtual & Hybrid Teams

A warm introduction from Alan Stevens, who explains the sections and how the course will work. For the duration of this course, you will require a notebook and pen to jot down the exercises Alan will offer you at the end of lectures.

In this lecture, we'll start looking at where you are and why this matters.

In this section, we dive into organisation, with a focus on how to set up and structure a virtual team. This lecture looks at the roles in a virtual team and how best to organise both a local and a remote team.

This lecture focuses on the key communication skills and techniques required in virtual teams.

Alan will advise in this lecture how to report, how often to report and which formats you can use.

In this lecture, you will learn more about the special features of remote teams, with an emphasis of how to bring in new team members

Alan shows you how to consider various management styles, and how they work in relation to virtual teams.

Throughout this section, Alan covers the topic of technology, including minimum requirements. In this lecture, you'll learn what software is required, and how to ensure safe and secure use.

Alan discusses how to evaluate the best set up for your circumstances.

In this lecture, Alan will explain how best to set up your virtual environment, including how to pick the best microphone, how to set up lighting, what to use and whether to use a backdrop.

Alan explores the pros and cons of green screens, including the issues to look out for, and discusses the benefits of real screens vs virtual screens.

In this lecture, you'll learn what a backchannel is and how to use it, plus the different options that are available to you and how to choose between them.

Alan talks through how to plan for failure, and how best to set up a robust system to ensure that no data is ever lost.

This section covers the fundamentals of virtual presenting. In this lecture, Alan offers advice for how to present through a camera for maximum effect. He uses a professional camera technique, explains how to visualise it and what mindset to have.

In this lecture, you'll learn how to ensure that your communication works for all team members.

Alan explains where and how to position your technology for the most professional outcome.

Alan discussed how to use visuals in order to improve presentations.

In this lecture, you'll learn how to keep the attention of your viewers and listeners, and ensure that your comments are being understood.

Interactivity can be used to enhance, or can become a distraction. Alan will show you how to ensure the former.

Throughout this section, Alan covers the topic of motivation, including how to maintain moral and drive. In this lecture, he discusses how monitoring progress requires checking in and how important it is to ask in the right way, and at the right frequency.

Alan explains how picking up early signs of stress will help to minimise problems with de-motivation.

Alan discusses how virtual work can't always be measured in the same way as office work and shows you how outcome-based working can be introduced.

In this lecture, you'll learn how to encourage team members by recognising good work and providing positive feedback.

Alan advises why social time for the team is important for morale and productivity.

In this section, Alan covers the topic of measurement, including how to check that team members are performing. In this lecture, you'll learn how best to measure performance, and what tools are available to you.

Alan talks about the appropriate use of feedback and shares how and where to deliver it.

In this lecture, you'll learn how to approach reviews in a virtual environment. Alan will also discuss how remote appraisals differ from in-person appraisals.

Alan discusses the balance of measurement and culture, and how to make the call.

Throughout this section, Alan covers the topic of hybrid teams, including how office-based and home-based members work best together. In this lecture, Alan explains how hybrid teams require different structures and roles to purely virtual ones, and shows you the main differences.

Alan explains how resentment can grow between local and remote workers, and explores ways to prevent this.

Alan talks about how hybrid team members need to appreciate that communication and reporting is done fairly, regardless of where people work.

In this lecture, you'll learn the special presentation skills and techniques required in virtual teams.

Even in a hybrid team, bringing the whole team together in person is important. Alan talks through the importance of occasional physical meetings for all.

This section takes a closer look at health and safety, including physical and mental health issues. In this lecture, Alan advises how to start by getting your physical environment right, in order to increase productivity and reduce stress.

In this lecture, you'll learn how best to set up your desk for ideal virtual working.

In this lecture, Alan talks about how to keep an eye on the signs of stress.

In this section, you'll learn how to resolve problems and how to manage for success. First up, you'll look at how best to monitor your readiness and ability to work.

In this lecture, Alan talks about how tackling issues quickly can prevent a crisis later on.

You'll probably find that some people struggle more with remote working than others. Alan shows you how to consider who works best online.

In this lecture, Alan discusses how making things happen depends on knowing where you want to be.