Learning IT Help Desk for Beginners
- Description
- Curriculum
- FAQ
- Reviews
In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.
This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.
In this course we’ll provide you with –
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Further understanding on key IT technologies
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Basics around Windows 10 administration, troubleshooting and support
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IT Hardware overview, setup and troubleshooting
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AD (Active Directory) and how to use AD
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An overview of DHCP?
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Basics on what Servers are
Do I need to be an expert?
No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies.
Why this course?
This course will be easy to understand, and give you an overview of the necessary IT skills you need to know.
You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!
Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!
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3
Using Windows 10 - Basic OverviewThis video provides an overview to a standard tech setup of business environment. We'll be using Windows 10 in this guide.
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4
Computer Names and Naming Conventions
We'll focus on naming conventions for computers within a business network
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5
Installing and Deleting Apps
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6
Troubleshooting - OS, Software, Hardware
Knowing how to perform some basic troubleshooting on computers will help. We'll look at some basic troubleshooting steps.
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7
Installing Windows 10 from USB (optional)
If you want to learn how to install Windows 10 from a USB this guide will help. Note that this guide doesn't go through the steps on how to get the Windows 10 specifically setup for a business.
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8
PC Parts - Laptops and Desktops - Outside
Let's look at a Laptop and discuss the basic parts. Let's then look at a Desktop and explain the basic parts. We'll then open up a desktop and show you whats inside.
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9
PC Parts - Laptops and Desktops - Inside + Upgrades
Sometimes the components of a computer may need to be updated. Whether that be RAM, the hard drive or graphics card.
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10
How to Hook Up Dual Monitors
Using a computer with multiple screens is great and provides you a greater working space.
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11
What is a Domain and Active Directory (AD)
We'll get a little technical in this video. Brief overview on what a Domain and what AD is.
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12
AD Overview
As a followup to the AD intro, looking at the AD interface will help you better understand what is what.
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13
Creating a new OU’s and User in AD
This video covers the steps on how to create OU's and Users within AD
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14
Creating a new Computer Account in AD
This video covers the steps on how to create Computer Accounts within AD
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15
Reset user passwords
This video covers the steps on how to reset a users password when their account is locked or requires a reset
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16
Managing and using Users, Security Group
With accounts now set, it's helpful to understand how to use these.
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17
Joining a PC (Windows 10) to the Domain
It is common practice to bind a computer and connect it to an AD Domain.
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18
Joining a Mac to the Domain (Bonus)
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19
What is DHCP
This is brief technical whiteboard explanation of how DHCP works.
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20
IP addresses (DHCP vs Static) - Mac & PC
Difference between a Static and DHCP, how are these set on a computer?
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21
Hardware Drivers
Hardware on computers require drivers to work with the computer and computer software. Let's talk about that.
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22
Remote Desktop Manager
How to login to a computer or a Server to troubleshoot or assist a user
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23
What is a Server
Let's talk tech and cover what a Server is and what their function is.
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24
Physical vs Virtual Servers
Now that you know what a Server is, what is the difference between a Physical Server and Virtual Server
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25
Servers in the Cloud
What about Servers in the Cloud? Here's a basic overview.
