Lean Six Sigma for Healthcare
- Description
- Curriculum
- FAQ
- Reviews
Think about the last time that you went to the doctor, or to the hospital. Did you encounter long wait times, mistakes, or other negative experiences? These frustrating experiences with healthcare are not completely random events, but outcomes that have resulted from a process that is often broken. Fortunately, broken processes can be fixed. If you work in healthcare or want to, you’ve probably heard the terms “Performance Improvement”, “Process Improvement”, “Quality Improvement”, and “Lean Six Sigma”. Now is your chance to gain a deeper understanding of how these terms are related, and how you can use structured problem-solving methods to help make healthcare better.
Topics covered in this course include:
- Domains of Healthcare Quality
- What is Lean Six Sigma?
- 5 Principles of Lean
- 8 Wastes of Lean
- Six Sigma (6σ)
- Defining the Problem with 5W2H
- Just-Do-It (JDI)
- Project Charter
- Forming a Team
- Voice of The Customer (VOC)
- Critical to Quality Tree (CTQ)
- SIPOC Diagram
- Driver Diagram
- Project Status Updates
- Current State Process Mapping
- Rounding & Gemba Observations
- Metrics/Measures
- Data Collection Plan
- Data Visualization
- Analyzing the Process
- Types of Problem Solving
- Root Cause Analysis (RCA)
- Data Analysis
- Brainstorming
- Prioritizing Ideas
- Action Planning
- PDSA and After-Action Review
- Mistake Proofing & The Swiss Cheese Model
- Standard Work
- Set Up Reduction
- 5S/6S
- Kanban
- Huddles And Communication Boards
- Control Plan
- Staff Training
If you want to learn valuable and practical skills that can immediately be used to help you advance your healthcare career, this course is for you.
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E-Book Download -
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Domains of Healthcare Quality -
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Regulatory & Accreditation
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QA, PI, Innovation
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Lean Six Sigma Buckets of Work
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Lean Six Sigma and Related Methods
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Principles of Lean
Not sure whether or not to do a just-do-it, a project, or implement PI best practices? I created this diagram of PI pathways to help you.
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8 Wastes of Lean
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Six Sigma & DMAIC
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Lean Six Sigma Ground Rules
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Section 2 Conclusion
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Project Templates Download
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Define Phase Intro
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PI Pathways
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Checklist
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5W2H
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Just-Do-It
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Project Charter
Understand how to create a project charter, including a problem statement, aim statement, and project scope.
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Forming a Team
Understand the basics of how to form a project team.
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Voice of the Customer (VOC)
Understand the voice of the customer (VOC) and how to collect data on it.
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Critical to Quality Tree (CTQ)
Understand how to create a critical to quality (CTQ) tree to help translate vague customer needs into specific and measurable process requirements.
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SIPOC Diagram
Learn how to create a SIPOC diagram.
Note: There is more than one method for creating a SIPOC diagram. Another method is to create a table and list the process steps on separate rows, and then list the corresponding components from S,I,O, and C sections on the same row.
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Driver Diagram
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Project Status Updates
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Define Phase Conclusion
