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3.82
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Desktop Support & IT Troubleshooting – Clinical Environments

Learn about some of the unique challenges as well as the typical hardware & software found in clinical environments
Instructor:
John Courtenay
7,341 students enrolled
English [Auto]
Various types of hardware & software typically found in clinical environments
Data protection with regards to GDPR and sensitive data
How infection control procedures apply to IT Support Technicians
Some real-world case studies on typical support tickets found in hospitals

Over this course, we’ll be covering some of the unique aspects of working as an IT Support Technician within a clinical environment such as a hospital.

Topics covered include the following:

* Various types of hardware & software typically found in clinical environments

* Data protection with regards to GDPR and sensitive data

* How infection control procedures apply to IT Support Technicians

* Some tips on using Windows Compatibility Mode

Also included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting.

Introduction

1
Introduction
2
Clinical environment overview

Clinical hardware

1
Portable & specialist equipment
2
Smart card readers
3
Label printers
4
Wristband printers

Clinical software & Windows compatibility mode

1
Clinical software
2
Windows compatibility mode

Data protection & Infection control

1
Data protection
2
Infection control

Real-world case studies

1
Case 1: Broken patient information screen
2
Case 2: External service login issues
3
Case 3: Locating computer equipment
4
Case 4: Display not working across 3 screens
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Course available for 2 days
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Includes

0 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion

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