Emotional Intelligence in the Workplace
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Many people believe that intelligence, or IQ, was what determines success. But, researchers have found that people with average IQ’s outperform those with higher IQ 70% of the time. It turns out that the missing link in determining a person’s long-term success is emotional intelligence, or EQ.
Many organizations make the same mistake by focusing on developing hard skills, while the truth is that soft skills, such as emotional intelligence, have been demonstrated to be the strongest predictor of job performance. Plus, high levels of EQ in the workplace creates more rewarding, collaborative, and satisfying workplace relationships, which, in turn, leads to reduced stress and anxiety and greater productivity.
Talent Smart studied 34 important workplace skills, including emotional intelligence, and found that EQ was the highest predictor of work performance and overall success.
Another study of over 40 fortune 500 companies found that programmers in the top 10th percentile of EQ produced software 3 times faster than programmers with low EQ, and high EQ sales representatives outperformed others by 50%.
Studies have found that high EQ also correlates to increases in earnings, problem solving skills, and leadership effectiveness. In fact people with high EQ make an average of $29,000 more a year than those with low EQ. This has proven to be true across different industries. Plus, it reduces conflict which has been shown to increase retention rates by 67%, saving both recruiting and training cost.
The good news is that emotional intelligence can be DEVELOPED!
In this course, you will learn Emotional Intelligence techniques to:
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Prevent yourself from being sucked into other people’s negative emotions by understanding why emotions are contagious
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Assess your own level of emotional intelligence and your strengths and weaknesses
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Understand how emotions work and how to develop awareness and recognize your own emotional states
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Take control of your thoughts and redirect your emotional state
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Catch negative emotions early and avoid triggers, in order to prevent yourself from escalating into unwanted emotional states like anger or fear
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Reduce and release stress so that it doesn’t build up, making you more susceptible to negative emotional reactions
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Use quick, powerful 5-second strategies for overcoming negative emotions, including de-escalating anger and stopping yourself from crying
Then, once you’ve developed awareness of and control over your own emotions, you’ll explore emotional intelligence skills to handle other people’s emotions and develop better communication and stronger relationships with your co-workers or staff. You’ll learn how to:
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Identify non-verbal communication and body language that tells you what someone else is feeling
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Establish rapport and connect to others, allowing you to take on a position of influence and authority and be truly supportive
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Develop healthy empathy so that you can truly understand another person’s perspective, while at the same time not being negatively impacted by their emotional state
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Listen and communicate effectively using proven reflective listening techniques and simple, powerful communication skills
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Handle others’ emotional states, including apathy, defensiveness, anger, or crying
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Be an emotionally intelligent manager and create a more positive work environment with low conflict and high productivity
So, are you ready to transform your life and career? If so enroll now, we look forward to seeing you in the course!
Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.
So who are we?
We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.
Additional Statistics that Demonstrate Why You Should Implement Emotional Intelligence Training in Your Business
Investing in EQ could be the best investment you ever make in your organization. Here are several examples of why.
After supervisors in a manufacturing plant received training in emotional intelligence, such as how to listen better and help employees resolve problems on their own, lost-time accidents were reduced by 50 percent, formal grievances were reduced from an average of 15 per year to 3 per year, and the plant exceeded productivity goals by $250,000 (Pesuric & Byham, 1996).
In another manufacturing plant where supervisors received similar training, production increased 17 percent. There was no such increase in production for a group of matched supervisors who were not trained (Porras & Anderson, 1981).
The US Air Force used emotional intelligence training and the EQ-I (Emotional Quotient Inventory, Multi-Health Systems, Toronto) to select recruiters and found that the most successful recruiters scored significantly higher in the emotional competencies of assertiveness, empathy, happiness and emotional self-awareness. They found that by using EQ to select recruiters, they increased their ability to predict successful recruiters by nearly three-fold. The immediate gain was a saving of $3 million annually. In a large beverage firm, using standard methods to hire division presidents, 50% left within two years, mostly because of poor performance. When they started selecting based on emotional competencies such as initiative, self-confidence, and leadership, only 6% left in two years. The executives selected based on EQ were far more likely to perform in the top third: 87% were in the top third. Division leaders with these competencies outperformed their targets by 15 to 20 percent. Those who lacked emotional competencies under-performed those that did by almost 20% (McClelland, 1999).
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1Introduction to Emotional IntelligenceVideo lesson
Explore the importance of emotional intelligence (EQ) in the workplace, find out what you'll learn in this course, and meet the instructors.
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2Full Workbook: Emotional Intelligence in the Workplace WORKBOOK (ADA Accessible)Text lesson
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3Questions, Resources and Meet the InstructorsText lesson
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4What is Emotional Intelligence?Video lesson
So you may have heard the term Emotional Intelligence but what is it? In this lecture we will define Emotional Intelligence and the impact that it has in your life.
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5The Importance of Emotional Intelligence at WorkVideo lesson
In this lecture we will go over the impact that emotional intelligence has on your professional and work environment. In fact emotional intelligence is the biggest predictor to your long term success.
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6Exercise: Understanding Your EQ Strengths and WeaknessesText lesson
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7Understanding Your Emotional Intelligence (Assessment/Quiz)Video lesson
In this lecture you will develop an understanding of your emotional intelligence including an assessment so that you can better understand your strengths and what areas you can improve.
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8Why Emotions Are Contagious (Mirror Neurons)Video lesson
Learn how mirror neurons make us susceptible to being affected by how others are feeling and what's going on around us.
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9Exercise: Why Emotions are Contagious: Mirror NeuronsText lesson
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10Understanding and Recognizing EmotionsVideo lesson
In this lecture you will learn how how emotions work and how to recognize your own emotions so you can redirect them.
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11Practicing Emotional AwarenessVideo lesson
In this lecture you will explore a simple activity that will help you practice getting good at noticing and identifying your emotional states.
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12Exercise: Practicing Emotional AwarenessText lesson
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13The Body-Mind ConnectionVideo lesson
Explore how the body and mind influence your emotional state, including why nonverbal communication is important and how to use your body to influence your emotional state.
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14Thoughts Create EmotionsVideo lesson
Explore how thoughts create your emotions, which then lead to behaviors and outcomes, and how learning to direct your thoughts consciously gives you the power control your emotions.
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15Reframing Your ThoughtsVideo lesson
Learn strategies for reframing your thoughts, which means finding a new way of looking at a situation that allows you to think more positively and feel better about it.
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16Exercise: Reframing Your ThoughtsText lesson
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17Catch Negative Emotions EarlyVideo lesson
Learn how to identify your own signals that negative emotions are present so that you can better manage them before they get out of control.
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18Identify TriggersVideo lesson
Identify things that trigger your emotions in everyday life and what underlying issue may make this a trigger for you.
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19Exercise: Identifying TriggersText lesson
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20Techniques for Overcoming Negative EmotionsVideo lesson
Learn techniques for changing your emotional state to cool off when you're angry, stop yourself from crying, or redirecting any unwanted emotion.
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21Exercise: Overcome Negative EmotionsText lesson
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22The Importance of Reducing StressVideo lesson
Learn about how small stressors accumulate and create a stress effect that makes you more susceptible to triggers and reactions.
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23Releasing Stress through VentingVideo lesson
Learn the right way to vent in order to release stress.
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24Exercise: Venting and Other Stress-Reduction TechniquesText lesson
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25Tips for Stress ReductionVideo lesson
Learn additional suggestions for reducing stress to prevent it from building up.
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26Identifying Emotions and Nonverbal CommunicationVideo lesson
Learn how to identify the emotions of happiness, boredom, anxiety, anger, sadness, and fear, including the emotional, physiological, and behavioral cues.
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27Exercise: Emotion Identification ChartText lesson
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28Establishing RapportVideo lesson
Learn powerful rapport building techniques that will help you build deeper relationships.
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29Exercise: Developing RapportText lesson
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30Developing EmpathyVideo lesson
Learn how to empathize in a way that you aren't simply sympathizing and you're also not allowing yourself to get sucked into someone else' emotional state.
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31Exercise: Developing EmpathyText lesson
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32Listening SkillsVideo lesson
Learn powerful techniques for active and reflective listening, which is the most important factor for connecting to others, understanding them, and collaborating.
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33Exercise:Effective ListeningText lesson
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34Communication SkillsVideo lesson
Learn powerful communication techniques such as "I" statements, the "feel good sandwich", and XYZ "What, When, How" statements.
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35Exercise: Effective Communication TechniquesText lesson
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36Handling Others' EmotionsVideo lesson
Explore tips for how to handle other people's emotional states, such as apathy, anger, or crying, how to dig deeper to understand them, and how to de-escalate high emotions.
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37Exercise: Handling Others’ EmotionsText lesson
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38Emotional Intelligence in LeadershipVideo lesson
Learn how to apply what you've learned to managing staff and influencing corporate environment.
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39Exercise: Emotional Intelligence in LeadershipText lesson
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40The Importance of Empathy for ManagersVideo lesson
Learn why empathy is the most important skill set to develop as a manager, as well as additional tips and tools for leading with empathy.
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41Exercise: The Importance of Empathy for LeadersText lesson

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