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4.5 out of 5
4.5
1 review on Udemy

CRM Customer Relationship Management through Case studies

The course will take you through the CRM framework and techniques.
Instructor:
EDUCBA Bridging the Gap
1,254 students enrolled
English [Auto]
The course is aimed to enhance your knowledge and understanding of various concepts relating to customer relationship management.
Through this course, learners are expected to gain an insight into the history of CRM and its involvement
The learners will get to know various CRM strategies that are deployed by the organizations and how they select the strategy suited to them.
The learning objective of this course is to help the learners understand how customer relationship management works in different organizations.

Customer relationship management is the set of all practices, methods, and techniques that an organization deploys when dealing with its customers. The purpose of CRM is to help the organization improvise its division of customer service so that it is able to retain its existing customer base and also attract new customers thereby increase revenues. There are different customer relationship management tools that help you manage and provide effective services to your customers such as Salesforce, Infusionsoft, Team support, and such others.

What skills will you learn in this Course?

At the end of the course, you will develop the following skills:

  • CRM

  • Customer Service

  • Strategic CRM

  • Operational CRM

  • Management CRM

The course is aimed to enhance your knowledge and understanding of various concepts relating to customer relationship management. Through this course, learners are expected to gain an insight into the history of CRM and its involvement as well as development and executive of an idle CRM strategy for building a strong customer basis and retaining them with the help of customer satisfaction.

The learning objective of this course is to help the learners understand how customer relationship management works in different organizations. The learners will get to know various CRM strategies that are deployed by the organizations and how they select the strategy suited to them. The course comes with two case studies to give a better insight of how CRM strategies are selected and executed in the practical scenario.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.5
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Includes

4 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion

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