Communication Skills for Hospitality Front office Associates

Engage with guest confidently and leave a lasting impression | delight hotel guests | Customer engagement skills
Communication Skills for Front office staff
How to engage with guests
Do and Dont in communication with guests
How to communicate while checking in at hotel
how to communicate while checking out from hotel
Talking confidently with Hotel guests

Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.

In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.

We will cover all aspects of communication

– how to greet hotel guests and check them

– how to handle guests requests

– How to check them out

– what are do and dont in communication with guests.

Take this course to improve your personality and ability to communicate well with your customers. 

Complete Session on Communication skills for Front office associates in hotels

1
Introduction to the Lecturer Mrs Sharmila Chand
2
How Front office should greet and welcome the guest
3
Body Language required for Front office Staff
4
Listening and taking ownership of guests requests and needs
5
Communication skills at the time of checking out guests
6
Do and Donts for Front office and Engagement with guest
7
Be confident by having product knowledge and summary of lessons learned
8
Bonus Lecture
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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Includes

1 hours on-demand video
1 article
Full lifetime access
Access on mobile and TV
Certificate of Completion

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