Have a question?
Message sent Close
4.73
30 reviews

Business Chinese: Customer Service Skills

How to deal with Customer Service Issues in Mandarin Chinese
Instructor
Jocelyn Wong
8,246 Students enrolled
  • Description
  • Curriculum
  • FAQ
  • Reviews

Being an expert in customer service is mostly about getting the most basic support skills right.

Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.

This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:

  1. How to break the language barriers

  2. How to start a conversation

  3. How to verify and collect customers’ details

  4. How to ask customers to wait

  5. How to reassure the customers

  6. How to deal with Angry customers

  7. How to deal with Happy customers

  8. How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say “No” politely).

  9. How to respond to customers’ feedback/suggestions/advice

  10. How to close the conversation professionally

This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.

Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:

  • Calm customers down/ Break the ice

  • Record relevant information

  • Pave the way for further assistance

How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.73
30 reviews
Stars 5
22
Stars 4
7
Stars 3
0
Stars 2
0
Stars 1
1
38559
Course details
Video 2 hours
Certificate of Completion
Full lifetime access
Access on mobile and TV

External Links May Contain Affiliate Links read more

Join our Telegram Channel To Get Latest Notification & Course Updates!
Join Our Telegram For FREE Courses & Canva PremiumJOIN NOW