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Advanced IT Troubleshooting for Helpdesk Support Technicians

Learn some of the less common IT troubleshooting techniques for Windows computers
Instructor:
John Courtenay
37,933 students enrolled
English [Auto]
How to resolve issues with Device Manager
How to resolve issues with Windows Update
How UAC works and some of the problems it can cause
User profile and uninstall fixes for the Windows Registry
Advanced network troubleshooting techniques

Over this course, you’ll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry

Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

Introduction

1
Introduction

Device Manager Common Issues

1
Device Manager Overview
2
Installing & Updating Drivers
3
Managing & Troubleshooting Devices

Windows Update Common Issues

1
Windows Update Overview
2
Resetting the SoftwareDistribution Folder

User Account Control (UAC) Common Issues

1
User Account Control (UAC) Overview
2
UAC Issues with Older Applications

Network Connectivity

1
Network Connectivity - DNS
2
Network Connectivity - IPv6
3
Network Connectivity - Netsh
4
Network Connectivity - Multiple Interfaces

Windows Registry

1
Windows Registry - Overview
2
Windows Registry - Profile Issues
3
Windows Registry - Uninstall Issues
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee

Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion

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